Senior Centre Support Assistant

Porsche Retail Group Ltd; Hatfield; On-site; GBP 28,000 - 34,000; Full time

Job summary

An automotive company located in Hatfield is seeking a Senior Centre Support Assistant to enhance customer experience at the showroom. You will welcome clients, manage calls, and support the center management. Ideal candidates will have experience in customer service and a friendly demeanor. This full-time role offers an annual salary of up to £33,741 plus bonus, along with diverse benefits including employee assistance programs and preferential rates on services.

Benefits

Up to £33,741 per annum plus bonus

33 days of holiday per year

Option for a VW Group vehicle at preferential rates

Dedicated mental health champions

Preferential rates on various products and services

Life assurance

DC pension scheme

Employee assistance program

Qualifications

• Previous experience in a Receptionist, Host, or Admin position.
• Exposure to customer-facing roles.
• Friendly demeanor to create a welcoming environment.

Responsibilities

• Welcome visitors and customers to the showroom.
• Maintain understanding of products and services.
• Guide customers through the showroom.
• Manage incoming calls efficiently.
• Ensure the showroom is clean and organized.
• Collect customer feedback for improvements.

Skills

Customer service

Communication

Multitasking

Team supervision

Job description

Senior Centre Support Assistant / Showroom Host

As a Senior Centre Support Assistant / Showroom Host you will participate in the customer journey by ensuring all customers of the Porsche Centre—whether in person, by phone, or by email—are provided with an outstanding customer experience. You will act as a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming phone calls or enquiries, you will be tasked with supporting the Centre management team, completing generalist administration duties, and participating in organising events.

Responsibilities

• Welcome visitors and customers as they enter the showroom, providing a friendly and professional first impression.
• Maintain a thorough understanding of the products and services offered, enabling effective communication and assistance to customers.
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions.
• Manage incoming calls, forwarding them onto the right department.
• Maintain showroom appearance: ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and displays.
• Collect customer feedback and insights to improve the showroom experience and report any issues to management.

Requirements

Minimum Qualifications

• Previous experience working in a Receptionist, Host, or Admin position.
• Exposure working in a customer-facing position.
• A friendly and approachable demeanour to create a welcoming environment.
• Ability to manage multiple tasks and maintain an orderly showroom.

Preferred Qualifications

• Background working in an automotive dealership.
• Exposure to supervising a team in the absence of the Manager.
• Minutes writing or note taking during meetings.

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• This position is on a full‑time basis with a rotating shift pattern:
  • Week One – Monday to Friday 8:00 am to 6:00 pm
  • Week Two – Monday to Saturday 8:00 am to 6:00 pm with a Wednesday off
• Up to £33,741 per annum plus bonus.
• 33 days per year, pro rata for part‑time hours.
• Option of a VW Group vehicle at preferential leasing rates.
• Dedicated mental health champions.
• Employee representative body – your voice at work.
• Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products.
• Life assurance.
• DC pension scheme.
• Employee assistance program – support and advice on issues impacting your wellbeing.

Centre

Porsche Centre Hatfield is perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on‑site parking while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres, and a Trade Parts Distribution Centre in and around London and the South‑East.