Service Advisor: Upsell & Customer Experience Expert

Porsche Retail Group Ltd; Greater London; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading automotive service provider in Greater London seeks a Service Advisor to enhance the customer ownership experience. This role focuses on exceptional customer service, communication of technical information, and effective management of workshop repairs. The ideal candidate has dealership experience and understands automotive systems. The position offers a competitive salary of £36,000, a bonus of up to 35%, and comprehensive benefits including life assurance and a pension scheme.

Benefits

Life Assurance

DC Pension Scheme

Employee Assistance Program

Preferential rates on various products

Qualifications

• Full UK Drivers Licence required.
• Experience in dealerships with knowledge of automotive systems.
• Ability to convey information clearly.

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process.
• Manage workshop repairs and provide regular customer updates.
• Plan and allocate work to Service Technicians.

Skills

Communication skills

Customer service orientation

Automotive systems knowledge

Job description

A leading automotive service provider in Greater London seeks a Service Advisor to enhance the customer ownership experience. This role focuses on exceptional customer service, communication of technical information, and effective management of workshop repairs. The ideal candidate has dealership experience and understands automotive systems. The position offers a competitive salary of £36,000, a bonus of up to 35%, and comprehensive benefits including life assurance and a pension scheme.