646

Jobs at Pearson in United Kingdom

Customer Support Tier 2: CX & Process Improvement

Pearson

Manchester
Hybrid
GBP 30,000 - 40,000
30+ days ago
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Technology Transformation Leader: Strategy & Delivery

Pearson Whiffin IT & Digital

West Malling
On-site
GBP 80,000 - 120,000
30+ days ago

Head of Technical Projects

Pearson Whiffin IT & Digital

West Malling
On-site
GBP 80,000 - 120,000
30+ days ago

Moderator - GCE A Level - English Literature (2016 Specification)

Pearson

Greater London
On-site
GBP 40,000 - 60,000
30+ days ago

Specialist, Peripatetic Functional Skills Tutor

Pearson

Southampton
On-site
GBP 25,000 - 35,000
30+ days ago
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End Point Assessor - Apprenticeship - Senior Healthcare Support Worker (Diagnostic Imaging Supp[...]

Pearson

Greater London
On-site
GBP 30,000 - 40,000
30+ days ago

GCE English Literature Moderator|Assess & Verify Coursework

Pearson

Greater London
On-site
GBP 40,000 - 60,000
30+ days ago

Senior Content Validator, External Assessments

Pearson

Greater London
On-site
GBP 45,000 - 60,000
30+ days ago
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Remote ELC English Examiner (Entry-Level)

Pearson

Greater London
On-site
GBP 60,000 - 80,000
30+ days ago

Apprenticeship - Systems Engineer - LIQA

Pearson

Greater London
On-site
GBP 45,000 - 60,000
30+ days ago

GCSE Geography Examiner - Remote Marking

Pearson

Greater London
On-site
GBP 60,000 - 80,000
30+ days ago

Independent End-Point Assessor - Diagnostic Imaging

Pearson

Greater London
On-site
GBP 30,000 - 40,000
30+ days ago

D365 & Power Platform Development Manager (Remote)

Pearson Carter

Greater London
Remote
GBP 52,000 - 72,000
30+ days ago

Application Development Manager (D365 & Power Platform)

Pearson Carter

Greater London
On-site
GBP 52,000 - 72,000
30+ days ago

Mobile Functional Skills Tutor – Math & English

Pearson

Southampton
On-site
GBP 25,000 - 35,000
30+ days ago

Part-Time T Level Accounting Examiner

Pearson

Greater London
On-site
GBP 80,000 - 100,000
30+ days ago

Examiner - GCSE - Geography (2016 Specification)

Pearson

Greater London
On-site
GBP 60,000 - 80,000
30+ days ago

iAL - Greek (2016 Specification) - Senior Content Validator

Pearson

Greater London
On-site
GBP 45,000 - 60,000
30+ days ago

T Level in Accounting - T Level Examiner

Pearson

Greater London
On-site
GBP 80,000 - 100,000
30+ days ago

Examiner - ELC - English (New Specification)

Pearson

Greater London
On-site
GBP 60,000 - 80,000
30+ days ago

Remote Psychology NQT Examiner – Mark from Home

Pearson

Greater London
Remote
GBP 60,000 - 80,000
30+ days ago

BTEC Tech Awards Moderator: Child Development

Pearson

Greater London
On-site
GBP 30,000 - 40,000
30+ days ago

Economics Examiner - Remote Marking with ePEN

Pearson

Greater London
Remote
GBP 60,000 - 80,000
30+ days ago

GCE A-Level Further Mathematics Examiner — Remote Marking

Pearson

Greater London
Remote
GBP 60,000 - 80,000
30+ days ago

GCSE PE Examiner - Remote Marking from Home

Pearson

Greater London
Remote
GBP 60,000 - 80,000
30+ days ago

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Customer Support Tier 2: CX & Process Improvement
Pearson
Manchester
Hybrid
GBP 30,000 - 40,000
Full time
30+ days ago

Job summary

A leading global education company is seeking a Customer Support Tier 2 individual in Manchester to enhance customer experience and oversee Tier 1 agents. The role involves analyzing customer satisfaction metrics, resolving escalated issues, and driving process improvements. Ideal candidates will possess strong communication skills, problem-solving abilities, and a proactive approach to customer service. A background in education assessments is highly advantageous.

Qualifications

  • Self-motivated individuals with strong critical thinking skills are desired.
  • Experience in customer service roles is advantageous.
  • Ability to analyze data for process improvements is necessary.

Responsibilities

  • Ensure effective resolution of escalated customer issues.
  • Conduct quality checks on Tier 1 support agents.
  • Analyze and implement data to improve customer satisfaction.

Skills

Strong communication and interpersonal skills
Self-motivated
Strong problem-solving abilities
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Excellent organizational skills with great attention to detail
Adaptable and able to work flexibly in a dynamic environment
Ability to work independently and collaboratively
Proactive in identifying and implementing improvements

Education

Prior experience in education assessments (e.g., SATs)
Background in customer service or continuous improvement roles
Knowledge of customer satisfaction metrics and tools
Job description
A leading global education company is seeking a Customer Support Tier 2 individual in Manchester to enhance customer experience and oversee Tier 1 agents. The role involves analyzing customer satisfaction metrics, resolving escalated issues, and driving process improvements. Ideal candidates will possess strong communication skills, problem-solving abilities, and a proactive approach to customer service. A background in education assessments is highly advantageous.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.