Customer Service Advisor

Michael Page (UK); Kingston upon Thames; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic company in the FMCG industry is seeking a customer service representative in Kingston upon Thames. The successful candidate will be focused on responding to customer inquiries, resolving complaints, and ensuring product quality. Looking for someone with strong communication and problem-solving skills who thrives in a collaborative environment and is eager to contribute to process improvements.

Benefits

Permanent role with professional growth opportunities

Supportive and collaborative company culture

Qualifications

• Strong communication and problem-solving skills.
• Attention to detail and ability to manage multiple tasks.
• Proficiency in using customer relationship management (CRM) software.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and phone.
• Investigate and resolve customer complaints while adhering to company policies.
• Monitor and assess product quality, ensuring compliance with internal standards.
• Collaborate with internal teams to implement process improvements.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Proficiency in CRM software

Tools

CRM software

Job description

• Immediate start
• Looking to break into customer service?

About Our Client

This organisation operates within the FMCG industry and is recognised for its commitment to delivering high-quality products. As a small-sized company, it prides itself on fostering a collaborative environment and maintaining a strong focus on customer care and product excellence.

Job Description

• Respond promptly and professionally to customer inquiries via email and phone.
• Investigate and resolve customer complaints while adhering to company policies.
• Monitor and assess product quality, ensuring compliance with internal standards.
• Maintain accurate records of customer interactions and quality checks.
• Collaborate with internal teams to identify and implement process improvements.
• Prepare reports on customer feedback and quality performance for management review.
• Assist in developing and updating customer service and quality procedures.
• Support the training of team members on quality and customer care best practices.

The Successful Applicant

• Strong communication and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) software.
• A proactive attitude towards identifying and implementing improvements.

What's on Offer

• A permanent role with opportunities for professional growth.
• A supportive and collaborative company culture.
• An office location in Kingston upon Thames with convenient transport links.