Java Developer jobs in United Kingdom
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IT Support Engineer
Job summary
A technology company is seeking an IT Support Engineer to maintain and optimize its development environment. The ideal candidate will have strong experience across Windows, macOS, and Linux, and a background in cloud identity management with AWS or Azure. Responsibilities include troubleshooting system performance, ensuring security compliance, and drafting documentation. The role offers a competitive salary between £34,000 and £40,000, with a full-time schedule, and a chance for professional growth working with advanced technologies.
Benefits
Qualifications
- Strong experience supporting Windows, macOS, and Linux environments.
- Hands-on experience with AWS Identity and Access Management or Azure Active Directory.
- Understanding of network security including VPN configurations and MFA implementation.
- Previous experience in an IT Support or Help-desk role.
Responsibilities
- Diagnose and resolve complex hardware, network, and software faults.
- Install, configure, and upgrade development tools across various environments.
- Manage user permissions and implement security protocols.
- Draft and maintain SOPs for system recovery.
- Manage technical escalations and maintain logs.
Skills
We are seeking a highly skilled and proactive IT Support Engineer to join our technical team. This role is critical in maintaining the backbone of our development environment, ensuring our engineering teams have the high‑performance tools and secure infrastructure they need to succeed. You will be responsible for everything from hardware optimization to cloud‑based identity management and security compliance.
- System Performance & Uptime: Diagnose and resolve complex hardware, network, and software faults to ensure zero downtime for critical engineering sprints.
- Multi‑Platform Management: Install, configure, and upgrade development tools, IDEs, and operating systems across Windows, macOS, and Linux environments.
- Security & Compliance: Manage user permissions via AWS/Azure AD and implement MFA and VPN protocols to maintain strict ISO 27001 data security standards.
- Infrastructure Optimization: Configure high‑performance workstations specifically optimized for software compilation and containerization tasks.
- Documentation & SOPs: Research technical manuals to draft and maintain internal Standard Operating Procedures (SOPs) for system recovery and disaster management.
- Incident Management: Manage technical escalations via Jira/Zendesk, maintaining meticulous logs and reporting recurring bugs to senior development teams.
- Technical Proficiency: Strong experience supporting Windows, macOS, and Linux (Ubuntu/Fedora/etc.) environments.
- Cloud Identity Knowledge: Hands‑on experience with AWS Identity and Access Management or Azure Active Directory.
- Security Mindset: A solid understanding of network security, including VPN configurations and MFA implementation (prior experience with ISO 27001 is a plus).
- Problem‑Solving Skills: The ability to research complex technical manuals and translate them into actionable disaster‑recovery plans.
- Communication: Excellent written skills for creating SOPs and reporting bugs to the engineering team.
- Relevant Experience: Previous experience in an IT Support or Help‑desk role, preferably supporting software engineering or DevOps teams.
- Professional Growth: Opportunity to work with cutting‑edge cloud technologies and high‑performance hardware.
Experience: Required
Languages: English – Advanced
Employment: Full‑time
Schedule: Monday‑Friday 09:00 to 17:00
Salary: £34,000 – £40,000 yearly
Starting time: Immediate start!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.