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Junior IT Support Engineer – 1st Line, Blackburn
Job summary
A leading IT recruitment firm is looking for a 1st Line IT Support Engineer based in Blackburn, England. This office-based role offers a salary of £25,000 – £28,000 along with excellent benefits. The ideal candidate will act as the first point of contact for IT support, assisting a diverse user base and troubleshooting various technical issues. Candidates should have prior experience in IT support and a strong understanding of Windows and Office 365. The position provides a supportive team environment and opportunities for progression.
Benefits
Qualifications
- Previous experience in a 1st Line IT Support or Service Desk role.
- Strong communication skills with a customer-focused approach.
- Basic understanding of Windows, Office 365 and networking fundamentals.
Responsibilities
- Act as the first point of contact for IT support requests via phone and helpdesk system.
- Log, prioritise and resolve support tickets in line with SLAs and KPIs.
- Provide desktop, laptop, hardware and application support to users.
- Troubleshoot and resolve common IT issues, escalating where appropriate.
- Maintain accurate asset records and support stock management.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.