IT Support Engineer

106 Great Western Street, Manchester; Manchester; On-site; GBP 34,000 - 40,000; Full time

Job summary

A technology company is seeking an IT Support Engineer to maintain and optimize its development environment. The ideal candidate will have strong experience across Windows, macOS, and Linux, and a background in cloud identity management with AWS or Azure. Responsibilities include troubleshooting system performance, ensuring security compliance, and drafting documentation. The role offers a competitive salary between £34,000 and £40,000, with a full-time schedule, and a chance for professional growth working with advanced technologies.

Benefits

Professional growth opportunities

Cutting-edge technology access

Qualifications

• Strong experience supporting Windows, macOS, and Linux environments.
• Hands-on experience with AWS Identity and Access Management or Azure Active Directory.
• Understanding of network security including VPN configurations and MFA implementation.
• Previous experience in an IT Support or Help-desk role.

Responsibilities

• Diagnose and resolve complex hardware, network, and software faults.
• Install, configure, and upgrade development tools across various environments.
• Manage user permissions and implement security protocols.
• Draft and maintain SOPs for system recovery.
• Manage technical escalations and maintain logs.

Skills

System performance diagnosis

Multi-platform management

Security compliance

Incident management

Communication skills

Job description

We are seeking a highly skilled and proactive IT Support Engineer to join our technical team. This role is critical in maintaining the backbone of our development environment, ensuring our engineering teams have the high‑performance tools and secure infrastructure they need to succeed. You will be responsible for everything from hardware optimization to cloud‑based identity management and security compliance.

Key Responsibilities

• System Performance & Uptime: Diagnose and resolve complex hardware, network, and software faults to ensure zero downtime for critical engineering sprints.
• Multi‑Platform Management: Install, configure, and upgrade development tools, IDEs, and operating systems across Windows, macOS, and Linux environments.
• Security & Compliance: Manage user permissions via AWS/Azure AD and implement MFA and VPN protocols to maintain strict ISO 27001 data security standards.
• Infrastructure Optimization: Configure high‑performance workstations specifically optimized for software compilation and containerization tasks.
• Documentation & SOPs: Research technical manuals to draft and maintain internal Standard Operating Procedures (SOPs) for system recovery and disaster management.
• Incident Management: Manage technical escalations via Jira/Zendesk, maintaining meticulous logs and reporting recurring bugs to senior development teams.

About You

• Technical Proficiency: Strong experience supporting Windows, macOS, and Linux (Ubuntu/Fedora/etc.) environments.
• Cloud Identity Knowledge: Hands‑on experience with AWS Identity and Access Management or Azure Active Directory.
• Security Mindset: A solid understanding of network security, including VPN configurations and MFA implementation (prior experience with ISO 27001 is a plus).
• Problem‑Solving Skills: The ability to research complex technical manuals and translate them into actionable disaster‑recovery plans.
• Communication: Excellent written skills for creating SOPs and reporting bugs to the engineering team.
• Relevant Experience: Previous experience in an IT Support or Help‑desk role, preferably supporting software engineering or DevOps teams.

What We Offer

• Professional Growth: Opportunity to work with cutting‑edge cloud technologies and high‑performance hardware.

Experience: Required

Languages: English – Advanced

Employment: Full‑time

Schedule: Monday‑Friday 09:00 to 17:00

Salary: £34,000 – £40,000 yearly

Starting time: Immediate start!