Hybrid jobs in United Kingdom

Consumer Relations Representative — Location: Marlborough, MA 01752. Pay Rate: $18/hour. Duration: 6+ months, with potential to extend or convert to permanent. Schedule: Monday–Friday, 8:30 AM – 5:00 PM. Start Date: October 13.

We are hiring Consumer Relations Representatives to provide exceptional support to customers and represent their needs across the organization. You’ll handle inbound calls and emails regarding consumer wellness products, assisting with troubleshooting, warranty questions, sales, and product details.

This is a fast-paced, high-volume call center environment where reliability, strong communication skills, and problem-solving are essential. After 3–6 months fully onsite, you may be eligible for a hybrid schedule (Mon/Fri remote, Tue–Thu in office) based on performance.

• Answer 40–60 inbound calls daily; average handle time ~8 minutes
• Troubleshoot consumer products (including Bluetooth, app, and Wi-Fi connected devices)
• Assist with warranty replacements, sales orders, and product specifications
• Accurately log all consumer interactions into Oracle (transitioning to a new CRM)
• Manage personal identifiable information responsibly
• Escalate and follow up on cases as needed
• Meet department KPIs (adherence, call quality, NPS, etc.)
• Demonstrate professionalism, empathy, and strong brand representation

• Experience: 1–2 years in a call center (or other phone-heavy role)
• Education: High school diploma or equivalent required
• Strong customer service and troubleshooting skills
• Familiarity with Bluetooth, app, or Wi-Fi connectivity devices
• Solid computer skills – multitasking across multiple screens and systems
• Excellent verbal and written communication skills
• Dependable with excellent attendance and reliability
• Ability to sit for extended periods in an office environment

• Training: 2–3 weeks (no time off approved during training)
• Onsite Requirement: Fully onsite for 3–6 months before hybrid eligibility
• Hybrid Eligibility: Based on meeting KPIs for 3+ consecutive months (includes adherence, call quality, reliability, engagement, and independence)

• Typing test required
• Reference checks will be conducted
• Background check & drug screen (THC not disqualifying)

• Opportunity to work with trusted consumer brands
• Gain valuable customer service and technical support experience
• Temp-to-perm pathway with long-term career growth opportunities
• Team-oriented environment with structured training and coaching

Connexion Systems & Engineering is a full-service staffing firm that provides best-in-class staffing services to clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.