Human Resources Coordinator à Grande-Bretagne

The Information Resource Manager will be an owner and business lead for all the Information Product Management and library services, overseeing their design, adoption, performance, and continuous improvement. They will act as the 'face' of the services at all organizational levels. The role involves working closely with the Information Product Management Lead and being accountable for service design, monitoring, managing performance, quality, and operational aspects of the services. Additionally, the individual will manage all Center teams, providing global information product management services.

The role will also drive procurement and management of practice, functional, global, and regional products and subscriptions for the firm's practice groups and functions, ensuring value and ROI. This includes managing, negotiating, and reviewing supplier contracts, including those with GenAI capabilities, following global procurement guidelines, IPM, and AI policies, and achieving savings targets.

Baker McKenzie is the world’s leading law firm with offices worldwide. Our Belfast Centre hosts over 400 colleagues in legal and professional services.

We offer comprehensive workplace benefits, including private health cover, income protection, life assurance, and an employee assistance plan, making us a desirable employer in Belfast.

We are committed to promoting inclusion, diversity, and equity, providing careers as individual and exceptional as you.

Responsibilities:

• Service Orientation:
• Act as the 'face' of the service firm-wide, leading adoption and representing the service at all organizational levels.
• Collaborate with key internal teams and external suppliers to define and implement information product management services, ensuring alignment with firm strategies and adding value.
• Design and approve service materials, define KPIs and SLAs, monitor performance, and manage operational aspects.
• Work with other Knowledge Service Owners to ensure high-quality output and operational management.
• Engage with clients and stakeholders to gather feedback, understand requirements, and identify improvements.
• Support the adoption and ROI of subscriptions, managing demand and advising on best practices.
• Lead service design and improvement projects and support global Knowledge initiatives.
• Manage and support complex information product requests, acting as team lead when necessary.