Health And Safety jobs in Grã-Bretanha

Join our friendly and supportive team at Carlton Group Practice, where your role as a Receptionist will make a real difference to the lives of over 17,000 patients. We are a large, welcoming practice based in the heart of Burton upon Trent, operating across two sites, Carlton Street Surgery and King Street Surgery.

As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm welcome and ensuring they are navigated to the appropriate service or healthcare professional. You will also support the clinical and administrative teams with a range of essential tasks that help the practice run smoothly.

This is a part‑time position for 25 hours per week, ideally spread across 5 days. Flexibility is key for this role, as you may be required to adapt to varying shifts and provide cover when needed. A full UK driving licence and access to a vehicle are essential, as you will work across both sites and may need to travel during your shift. We are looking for someone who is organised, approachable, and committed to delivering excellent patient care in a busy environment.

In return, we offer a supportive and inclusive working environment, access to the NHS Pension Scheme, and opportunities for ongoing training and development to help you grow in your role.

• Provide a courteous and efficient reception service to patients, visitors and healthcare professionals.
• Receive and assist patients in accessing services, both in person and via telephone.
• Process appointment requests, home visit requests and telephone consultations using internal triage pathways.
• Accurately take and relay messages to the appropriate team members.
• Register new patients and update patient records on the clinical system.
• Handle general enquiries and explain practice procedures to patients.
• Process and distribute incoming and outgoing communications, including emails, letters and test results.
• Liaise with external healthcare providers as required.
• Maintain confidentiality and adhere to data protection policies at all times.
• Process payments for private services and issue receipts.
• Support the clinical team by printing forms, processing samples and managing administrative tasks.
• Monitor and respond to the practice’s generic email inbox.
• Assist with general office duties including photocopying, filing and scanning.
• Open and close the premises in line with practice protocols.
• Provide cover for absent colleagues and support the wider team as needed.
• Undertake any other duties appropriate to the role as directed by the management team.
• Open/lock premises and maintain security in accordance with Protocols.
• Deal with all general enquiries efficiently and courteously, explaining policy and procedures where necessary.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
• Take accurate messages and deliver them promptly to the correct member of staff.
• Enter requests for home visits on the computer system, recording all relevant details.
• Print blood test request forms and advise patients of relevant charges for private services.
• Enter/amend patient information on the computer and file patient notes in strict alphabetical order.
• Process samples received from patients following internal protocol.
• Liaise with external health‑care providers and assist other members of the primary health care team as required.

• Good standard of education (GCSE English and Maths).

• Excellent communication skills (written, oral and presenting).
• IT skills (generic).
• Ability to prioritise own workload.
• General office / administration experience.
• Ability to work as part of a team.
• Ability to follow protocol.
• Experience of SystmOne and other Windows/Web‑based software (desirable).

• Polite and confident.
• Flexible and cooperative.
• Excellent interpersonal skills and diplomatic.
• Ability to use initiative, judgement and common sense.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Confident, assertive and resilient.

• Flexibility to working hours as required.
• Disclosure Barring Service (DBS) check.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Full driving licence with access to own vehicle (travel may be necessary between practices).

• As this role is based across two sites it is essential that the successful candidate has a full driving licence and access to their own vehicle.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

• Using personal security systems within the workplace according to Practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
• Undertaking periodic infection control training (annually).
• Reporting potential risks identified.

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to the individual, is non‑judgmental and respects their circumstances, feelings, priorities and rights.

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet patients’ needs.
• Effectively manage own time, workload and resources.
• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.