Lead Partner Success Manager

Nice; City of Westminster; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology provider in the United Kingdom is seeking a Lead Partner Success Manager. In this role, you will drive strategic enablement and partner success initiatives. Responsibilities include enhancing collaboration, executing strategic plans, and building strong relationships with partners. The ideal candidate has at least 5 years of experience in client management, particularly in technology or SaaS, and possesses strong analytical and communication skills. Enjoy a flexible hybrid working model with 2 days in the office and 3 days remote.

Benefits

Flexible working model (2 days in office, 3 remote)

Collaborative work environment

Qualifications

• 5+ years' experience in partner or client management roles, ideally within technology or SaaS.
• Proven success managing strategic initiatives and process optimisation.
• Experience with Global Systems Integrator partners in deployment and integration.

Responsibilities

• Contribute to strategic enablement plans aligned with business goals.
• Execute initiatives enhancing partner and client experiences.
• Design scalable processes for partner and client self-service.

Skills

Strategic thinking

Strong communication skills

Analytical rigor

Ability to influence stakeholders

Client-centric approach

Education

Bachelor's degree (or equivalent experience)

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? As a Lead Partner Success Manager, you'll be at the forefront of driving strategic enablement and partner success initiatives. You'll play a key role in executing our partner strategy, enhancing collaboration across teams, and ensuring our partners and clients achieve measurable value from our solutions. You'll be a trusted advisor, identifying opportunities for optimisation, leading change, and embedding best practices that foster continuous improvement and long-term success. You'll succeed in this role if you're a strategic thinker with strong communication skills and a passion for helping partners thrive. You bring analytical rigor, adaptability, and the ability to translate complex business needs into actionable solutions. You're highly organised, client-centric, and capable of influencing stakeholders across all levels to drive continuous improvement.

Responsibilities

• Contributing to the strategic enablement plan by offering insights that align with business goals and drive measurable outcomes.
• Executing strategic initiatives that enhance partner and client experiences, enable effective solution adoption, and maximise value delivery.
• Designing and implementing scalable processes that empower partners and clients to self-serve and achieve success independently.
• Collaborating with cross-functional teams (Sales, Marketing, Customer Success, Product, and Implementation) to align initiatives and streamline integration.
• Serving as the knowledge leader on partner and client enablement, leveraging internal resources such as the Help Centre and CXOne processes.
• Analysing data and insights to identify trends, measure impact, and continuously refine enablement strategies.
• Proactively identifying opportunities for optimisation and innovation, driving change initiatives that strengthen business performance.
• Building strong, trusted relationships with partners and clients to align our solutions with their strategic objectives.
• 5+ years' experience in partner or client management roles, ideally within technology or SaaS industries.
• Proven success in managing strategic initiatives, process optimisation, and cross‑functional collaboration.
• Experience working with Global Systems Integrator (GSI) partners, particularly in deployment, configuration, and integration.
• A Bachelor's degree (or equivalent experience).
• Demonstrated expertise in designing and executing enablement strategies that drive measurable partner and client success.

Benefits

Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility : 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE NICELtd. (NASDAQ : NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3 billion+ financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 9,300 employees across 30+ countries.