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Customer Service Officer
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Customer Service Officer
Job summary
A specialized security recruitment firm is seeking a Customer Service Officer in Cairnryan, offering both full-time and part-time positions. Responsibilities include managing visitor access, conducting patrols, and ensuring compliance with health and safety policies. The ideal candidate should be polite, friendly, and a team player, with a pay rate of £12.55 per hour plus overtime opportunities.
Qualifications
- Must be polite, friendly and professional.
- Must enjoy working as part of a committed team.
Responsibilities
- Greet visitors in a customer-focused manner.
- Manage site access control.
- Conduct internal and external patrols of the site.
- Perform regular body searches.
- Carry out vehicle searches.
- Issue passes to visitors and staff.
- Produce comprehensive incident reports.
- Adhere to Health & Safety policies.
- Respond to emergency situations.
Skills
Customer Service Officer - Full time and Part time opportunities
Location: Cairnryan, Wigtownshire, Dumfries and Galloway, Scotland.
Rate of pay: £12.55 per hour plus overtime opportunities
Shift pattern: 4 on / 4 off
This is a tremendous opportunity to join a friendly and professional team in Cairnryan. You will join a dedicated team where you will receive ongoing training, support, and development. This role consists of regular body searches and general customer service/security duties.
- Be polite, friendly and professional
- A team player that enjoys working in a committed team environment
- Meeting and greeting visitors to the site in a polite and customer focused manner
- Manage access control to the site
- Internal and external patrols of the site
- Regular body searches
- Gatehouse duties
- Carry out vehicle searches
- Issuing passes to visitors, contractors and staff members
- Produce accurate and comprehensive incident reports
- Ensure all Health & Safety policies are adhered to
- Work in conjunction with site Assignment Instructions
- Respond to emergency situations
- Work as part of a customer focused team
Momentum Security Recruitment Specialists
Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region.
Momentum Security Recruitment covers the following markets.
- Corporate Security
- Security Guarding - Management & Operations
- Security Guarding - SIA licensed Officer & site personnel staff
- Retail Loss Prevention, Audit & Fraud
- Security Sales & Business Development
- HSEQ (Health, Safety, Environmental & Quality Assurance)
- Facilities Management - Hard (M&E) & Soft Services
- Electronic Security
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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