Customer Service Manager - Leading Tech Firm

Hunter Bond; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in London is seeking a talented Customer Service Manager to support their rapid growth. The role involves working with outsourced providers, enhancing customer service platforms, and aligning strategy with data insights. Ideal candidates have a strong customer service background, experience managing contact centres, and proficiency in analytical tools. This position offers excellent compensation and work-from-home options.

Qualifications

• Strong background in customer service.
• Experience managing or overseeing a contact centre.
• Skilled in vendor management.
• Proficient in analytical skills utilizing Excel.
• Experience with Tableau, Power BI, or similar tools.
• Degree educated.
• Excellent communication skills.

Responsibilities

• Support growth into new markets with outsourced service providers.
• Enhance customer service platforms and digital service model.
• Align customer service strategy using data for recommendations.

Skills

Customer service background

Contact centre management

Vendor management

Analytical skills (Excel)

Experience with Tableau

Excellent communication

Education

Degree educated

Tools

Tableau

Power BI

Job description

Overview

My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You\'ll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. You\'ll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management. This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity!

Responsibilities

• Support rapid growth into strategically important new markets by working with outsourced service providers.
• Continuously enhance customer service platforms and deliver a digital service model across European operations.
• Align and evolve the customer service strategy and use data to provide valuable recommendations to senior management.

Qualifications

• Strong customer service background
• Experience managing or overseeing a contact centre
• Experience working with outsourced vendors
• Analytical skills (Excel)
• Experience with Tableau, Power BI or similar tools
• Degree educated
• Excellent communication skills

Compensation & Location

Salary: Excellent + bonus + package

Location: London (good work from home options available)

If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.