Customer Service Advisor

Adore Recruitment Ltd; Southend-on-Sea; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading insurance provider in Southend-on-Sea is seeking a Customer Service Agent to provide outstanding service and support. This full-time role offers a salary of £25,000 - £28,000 plus bonuses and benefits including health care and annual leave. Applicants should have customer service experience and excellent communication skills. Join a collaborative team in a dynamic environment where your contributions matter.

Benefits

Health cash plan

Pension scheme

Holiday buy scheme

Staff travel insurance discounts

33 days' annual leave

Qualifications

• Experience in customer service or contact centre environments.
• Comfortable working to sales and service targets.
• Confident using multiple systems and handling varied queries.

Responsibilities

• Provide expert, friendly support to customers.
• Listen, empathise, and resolve queries across calls, emails, and live chat.
• Achieve service and quality targets while keeping a personal touch.

Skills

Experience in customer service

Excellent rapport-building skills

Positive problem-solver

Job description

Overview

Customer Service Agent - Make Every Conversation Count!

Location: Southend-on-Sea

Salary: £25,000 - £28,000 basic + up to £200 monthly bonus

Hours: Full-time, flexible rota - hybrid after training

Are you a natural people-person who loves delivering service with a smile? Do you thrive in a buzzing, fast-paced environment where no two days are the same?

We"re recruiting on behalf of a leading insurance provider for a Customer Service Agent who leads by example, inspires team spirit, and always puts the customer first.

If you can combine warm, empathetic communication with the drive to meet targets, this could be the perfect career move.

Why Youll Love This Role

• Great Pay - £25,000 to £28,000 basic plus up to £2,400 in annual bonuses
• Time to Recharge - 33 days' annual leave (including bank holidays) + your birthday off
• Benefits that Care - Health cash plan, pension scheme, holiday buy scheme, staff travel insurance discounts
• Growth & Development - Ongoing product training and clear career progression pathways
• Supportive Culture - Friendly, collaborative team where your ideas are valued
• Convenient Location - Southend office with excellent transport links and local amenities

The Role

• As a Customer Service Agent, you will: Provide expert, friendly support to customers
• Listen, empathise, and resolve queries across calls, emails, and live chat
• Guide customers through policies, claims, and any needs
• Achieve service and quality targets while keeping a personal touch
• Stay compliant with FCA regulations and company policies

What Were Looking For

• Experience in customer service or contact centre environments
• Comfortable working to sales and service targets
• Excellent rapport-building skills and a caring approach
• Confident using multiple systems and handling varied queries
• Positive, proactive problem-solver with great teamwork skills

Shift Pattern

After training, you\'ll work flexibly within these hours: 37.5 hour working week

• Mon-Fri: 8:30 AM - 8:00 PM
• Sat: 9:00 AM - 5:30 PM
• Sun: 10:00 AM - 5:00 PM
• Includes 1 Saturday per month and 1 Sunday per month

Ready to join a company where great service is truly valued? Apply now and start your journey toward a rewarding customer service career