Customer Service Advisor Weekends & Evenings Inc

Adecco; Corby; On-site; GBP 10,000 - 40,000; Part time

Job summary

A global organisation is seeking a Customer Service Advisor in Corby. This role offers a temporary position with the potential to become permanent. You will provide exceptional service across multiple channels, resolve customer issues, and collaborate with departments. Ideal candidates will have experience in customer service and a passion for helping others. Competitive pay and shift bonuses are included.

Benefits

Shift bonuses for evenings and weekends

24 days holiday plus 8 bank holidays

Enhanced overtime rates

Wellbeing and family-friendly policies

Qualifications

• Experience working in a fast-paced customer service environment.
• Ability to handle multiple communication channels effectively.
• Great problem-solving skills and empathy towards customers.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Resolve customer issues efficiently.
• Collaborate with other departments for smooth operations.
• Identify leads for sales through effective questioning.
• Process returns and refunds accurately.

Skills

Experience in a multi-channel customer service environment

Excellent communication and organisational skills

Proactive, adaptable, and solution-focused mindset

Strong attention to detail

Genuine passion for helping customers

Job description

Overview

Customer Service Advisor - Temp to Perm Opportunity. Saturday & Sunday 7:00am-3:15pm, plus Wednesday to Friday between 8:00am-9:00pm. Location: Corby, NN17. Start Date: 13th October. Type: Temporary ongoing with potential to become permanent. Pay: £12.31/hour for the first 12 weeks; £13.01/hour thereafter. Additional shift bonuses available for evenings, weekends, and night shifts.

About the Role

A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.

Shifts

• Saturday & Sunday 7:00am-3:15pm
• Wednesday to Friday 8:00am-9:00pm (37.5 hrs)
• Training: First 4 weeks, Monday-Friday, 10:00am-4:00pm
• Post-training: Rotating shift system based on business needs

Key Responsibilities

• Deliver exceptional customer service across multiple channels (phone, email, live chat)
• Resolve customer issues and complaints with empathy and efficiency
• Collaborate across departments to ensure smooth service delivery
• Identify opportunities and leads for sales teams through effective questioning
• Process returns, credits, and refunds accurately
• Support customers in their preferred communication channel

What We're Looking For

• Experience in a multi-channel customer service environment
• Excellent communication and organisational skills
• Proactive, adaptable, and solution-focused mindset
• Strong attention to detail and ability to work under pressure
• A genuine passion for helping customers

Benefits

• Shift bonuses for evenings, weekends, and night work
• Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year)
• Enhanced overtime rates
• Bank holiday working required (minimum 2 per year)
• Wellbeing and family-friendly policies, including:
• Support for ongoing health conditions
• Neurodiversity assessments and post-diagnostic support
• Women's health support (fertility, menopause, endometriosis)
• LGBTQ+ inclusive healthcare options

Career Progression: This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website