Client Partner- Retail & Commercial Banking

NTT DATA UK Ltd.; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT consultancy is seeking a Client Partner in London to drive revenue growth and manage client relationships within the banking sector. The ideal candidate has over 5 years of client-facing experience, strong analytical skills, and the ability to effectively communicate and solve complex problems. This role involves working closely with clients and leading delivery teams while fostering a team-oriented environment. Flexible work options and various benefits are offered.

Benefits

Flexible work options

Learning and Development opportunities

Wellbeing support

Qualifications

• Minimum 5 years in a client-facing or business development role.
• Experience in IT managed services and consultancy.
• Proven track record in business development in Banking and Financial Markets.

Responsibilities

• Drive profitable revenue growth with assigned clients.
• Develop and maintain strong relationships with clients.
• Ensure quality of services delivered to clients.

Skills

Client Management

Analytical Skills

Communication Skills

Problem Solving

Team Collaboration

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Overview

NTT's Banking & Financial Services Sector (BFS UK) is responsible for the profitable delivery of services and revenue growth for all of our banking and financial markets clients in the UK as well a small number of multi-national clients with global operations notably in Hong Kong, Singapore, India and Mexico, as well as the development of new logo clients in the sector. Reporting to the Vice President for Retail and Commercial Banking (UK), the Client Partner (CP) role has business development responsibility as well as operational management accountability for a client or group of clients as well as supporting new logo client activity, leveraging both our global practices and delivery services provided by our Global Delivery Centers. This role is based in London at NTT's One King William Street office (and those of our clients in the UK as required to fulfil the duties and responsibilities outline below) but may require occasional international business trips to other NTT office or client sites. Additionally, the CP will need the flexibility to work within a non-conventional environment with virtual teams spanning time zones across the UK, India, APAC and the US.

What you\'ll be doing

• The CP is responsible and accountable for :
• Driving profitable revenue growth with assigned clients
• Developing and maintaining strong relationships with assigned clients;
• Ensuring the quality of services delivered to their assigned clients (including adhere to NTT's governance and commercial frameworks);
• Participating in the delivery of client engagements;
• Managing and supporting the career development of team members;
• Fostering the development of the team\'s capabilities and expertise in line with client needs/market evolution;
• Proactively managing to team utilization and the delivery of services to achieve targeted revenue and profitability metrics;
As a member of the Sub Sector leadership team, the CP will work closely with the other leaders to support them in their areas and will be supported by them in her/his. In line with NTT's client proximity model, the CP will be expected to work on client site(s), where possible.The CP may also be required to take on other clients.

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

The successful candidate will be expected to have experience of the IT managed services and consultancy industry including specific experience in the sale and delivery of outsourcing services, systems integration and consulting projects and services. With a successful track record of growing business and managing relationships across the Banking and Financial Markets industry you will have held previous roles in account management and/or IT operational & delivery management and will be able to demonstrate experience in the following areas,

• Minimum of 5 Years in a similar client facing / business development role
• Consultative, customer-oriented with an ability to present to audiences of different participants (e.g., executives, clients, technical peers, non-technical professionals) and size.
• Strong analytical and problem solving abilities with demonstrable experience in facilitating and articulating client issues.
• Ability to think creatively but with a keen attention to detail and ability to articulate complex business and technical issues
• Strong interpersonal and communication skills both written and verbal
• Ability to take responsibility/ownership for decisions, showing excellent judgment skills and initiative seeking advice where appropriate.
• Thrive in a team environment but with the ability to work on own initiatives with minimal management supervision.
• Team-oriented focus, knowledge sharing, expectation management with all project team resources, maintaining a high degree of professionalism in all situations (including high stress).
• Proficient in Microsoft Excel, Word, PowerPoint and AI Tools to support efficient working practices

General/Operational Management Financial management (P&L management, forecasting, budgeting). Leading delivery teams to enact contractual obligations and taking ownership of operational issues. Familiar with Consultancy, Project and Programme Management. Maintenance of Client Relationship Management (CRM) solutions. Business Context Experience of working within the Banking and Financial Services with a proven track record of business development and growth Experience working for an IT Services and Consulting company. Account/Relationship Management Engaging at senior levels in client organisations. Building, managing and nurturing complex stakeholder relationships. Creating and maintaining detailed client development plans.

\"We\'re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women\'s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.\", "Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day. At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation."