Account Manager

Nationwide Platforms; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks an Account Manager based in Bristol responsible for maximizing revenue through effective telephone-based management of customer accounts. The ideal candidate will possess strong communication skills, a results-driven approach, and the ability to handle customer needs efficiently. This role offers a dynamic work environment with opportunities for growth and success.

Qualifications

• Passionate with a can-do attitude.
• Strong verbal and written communication skills.
• Ability to balance customer-oriented and results-driven approaches.

Responsibilities

• Conduct outbound calls to assigned customers to maximize account growth.
• Record activities to maintain updated customer contact data.
• Participate in outbound calling campaigns to generate leads.

Skills

Customer Needs Analysis

Communication Skills

Customer Orientation

Results-Driven

Telephone Manner

Job description

Based at our depot in Bristol, you will be responsible for maximising revenue and profit targets through effective telephone-based account management of an allocated portfolio of customers.

Responsibilities Include:

• Conducting outbound calls to your assigned portfolio customers to ensure maximum account growth and capture any available opportunities.
• Recording activity to ensure customer contact data and level of influence is up to date.
• Participating in pre-defined outbound calling campaigns to generate sales leads.
• Being the primary point of contact for an allocated portfolio of customers, and achieving profitable growth targets in line with budget requirements.
• Coordinating with internal stakeholders regarding machine exchanges and site moves from an order taking/changes perspective.

The ideal candidate will have/be:

• Passionate and willing to go the extra mile to do a good job, with a "can do" attitude.
• Ability to conduct customer needs analysis using different questioning and listening techniques.
• Able to balance a customer-oriented and a results-driven approach.
• Excellent telephone manner with the ability to keep calm under pressure.
• Ability to establish credibility, act decisively, but able to recognise and support preferences and priorities of the customer.
• Strong verbal and written communication skills.