Customer Service Assistant jobs in United Kingdom

JOB PURPOSE: The role of the Sales Executive is to sell the manufacturer range of new and used car products meeting agreed sales volumes.

• Follow precisely and consistently the manufacturer sales process including meeting enquiry management targets.
• Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge when dealing with customers.
• Ensure the showroom, displays, customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively to the required manufacturer standard, including the display of manufacturer vehicles.
• Using various sources, prospect for new and used car customers on a regular basis to create sales opportunities.
• Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure relationships are maintained for potential (repeat) business.
• Actively convey the culture of putting customers first by means of TCF at all times.
• Maximise sales opportunities by offering finance solutions to customers, and always adhering to the FCA guidelines with regard to portraying financial information and regulated activities.
• Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls including introducing customers to the aftersales department.
• Participate in planning sales campaigns and promotions to maximise sales penetration and take part fully in on and off site promotions run by the department.
• Carry out accurate appraisals of all vehicles offered for part exchange.

• Essential Full UK driving licence.
• Essential Smart appearance.
• Essential Competency in numeracy, literacy and IT.
• Desirable Relevant product knowledge.
• Experience Desirable Previous car sales experience.

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

• We Treasure our people and our customers
• We challenge ourselves to grow & improve
• We grab responsibility
• We run in the same direction as one team
• We inject energy and fun into our work
• We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire. With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including: recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

• Company Car
• Company Pension
• Referral scheme