Account Executive - Payments

Tungsten Automation; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services provider in London is seeking an experienced Account Executive – Payments. The role involves driving strategic sales initiatives for Tungsten Pay+ solutions, ensuring customer satisfaction, and promoting product adoption. Ideal candidates should have a strong background in sales and consultative selling, combined with data-driven insights to enhance customer relationships. This position offers an opportunity to shape sales strategy while working closely with various internal teams to identify new growth avenues.

Qualifications

• Seasoned sales professional with experience in enterprise sales.
• Ability to drive customer retention and revenue generation.
• Proficient in monitoring customer health metrics.

Responsibilities

• Serve as a strategic advisor to enterprise customers.
• Develop and execute account success and growth plans.
• Promote Tungsten’s payments offering to existing customers.
• Identify upsell and cross-sell opportunities within accounts.
• Collaborate with Sales, Product, and Finance teams.

Skills

Strategic sales

Consultative selling

Customer relationship management

Data-driven insights

Job description

ABOUT THE ROLE

As an Account Executive – Payments, you will be a seasoned sales professional responsible for driving strategic enterprise sales initiatives within a defined geographic territory. You will ensure customers realize the full value of Tungsten Pay+ solutions by leading efforts that drive adoption, retention, and expansion across key accounts. Focused on the C‑suite, this role promotes a streamlined payment process that delivers measurable savings on banking fees, unlocks working capital benefits, and generates revenue through alternative payment rails. By combining consultative selling with data‑driven insights and relationship management, you will be pivotal in maximizing customer lifetime value and uncovering new growth opportunities.

WHAT YOU’LL DO

• Serve as the primary strategic advisor to enterprise customers, ensuring successful onboarding, adoption, and long‑term satisfaction with Tungsten Pay+ products.

• Develop and execute account success and growth plans aligned with customer goals and business outcomes.

• Promote and sell Tungsten’s payments offering to existing customers, with a focus on expanding usage and value realization.

• Drive organic growth by identifying upsell and cross‑sell opportunities within existing enterprise accounts.

• Partner with Sales, Product, and Finance teams to identify new volume opportunities and expand Pay+ product usage.

• Monitor and analyze customer health metrics, proactively addressing risks to retention and revenue.

• Advocate for customer needs internally, influencing product roadmap and service enhancements.

• Maintain deep knowledge of Pay+ product capabilities, industry trends, competitive landscape, and payments best practices.

ABOUT OUR PLATFORM

Tungsten Automations Intelligent Automation software platform helps organisations transform information‑intensive business processes, reduce manual work and errors, minimise costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business