Customer Service Adviser jobs in Kanada

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Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can't cram it all in here, but you'll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you've ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it's not for everyone. But for people with fire in their belly, it's a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting-and the job description below feels like a fit-we really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying.

Account Managers will own transactional deals, and strategic renewals while partnering with a Strategic Account Manager to develop additional opportunities within existing accounts. Account Managers will develop relationships with senior executives along with other stakeholders and influencers at BetterUp's customers. Their role will be responsible for nurturing the existing and new relationships within our Key and Strategic accounts.

• Partner with Strategic AM's to prospect and generate upsell and cross-sell opportunities through relationship building and value realization within BetterUp's existing customer base
• Negotiate and manage renewals, both centralized and decentralized, with a focus on maximizing customer spend and contract term length
• Stay informed about industry trends, competitor activities, and product updates to guide engagement strategies and identify new business opportunities
• Effectively leverage cross-functional resources, including partners, to identify, develop, and win expansion opportunities
• Engage with C-level contacts to position BetterUp's strategic value proposition during the renewal cycle
• Maintain accurate records of opportunities, customer interactions, and contract details in Salesforce
• Provide accurate forecasts and monthly reports to the sales manager to communicate the health of the sales pipeline, significant market trends, and any potential risks that may impact the ability to hit targets

• 5+ years of enterprise tech, professional services sales, or renewals experience
• Experience selling to and influencing C-level and C-1, executives at Global 1000 companies on six-to-eight-figure opportunities; specific preference given to those with CHRO & Talent-focused experience
• Ideal candidate would have experience selling into a new market or new technology disrupting an existing marketplace.
• Experience in influencing a buying cycle and maturing customer relationships
• Ability to identify customer pains and develop compelling value propositions that focus on delivering customer value
• Outstanding leadership and strong ability to work with and manage people across functions and geographies
• Experience working in a team based account structure, where collaboration and extreme ownership are key behaviors.
• Bachelor's degree or equivalent work experience

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology - people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you'll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Flexible paid time off
• Per year:
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Workdays (inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don't hesitate to reach out - we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

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