Customer Experience jobs in Austria

Overview

The Betfred Group has grown to become a leading global betting and gaming business. From our humble beginnings in Salford in the sixties, we have always differentiated ourselves by offering real value and a great customer experience, which remain at the heart of our business today.

Today, Betfred is a well-known brand on the high street with 1,340 shops across the UK, along with a significant online presence through sports betting, casino, and games. We are also active sponsors of various sports and tournaments under our red and blue banner. Our in-house TV channel, Betfred TV, streams live daily to our shops from our studios in Media City.

Responsibilities

Our shops are central to our business and community engagement. As a retail colleague, you will ensure our shops provide a welcoming environment for customers to place bets, watch live sports, and play gaming machines.

Your daily tasks will include processing customer bets, promoting responsible gambling, assisting with inquiries, maintaining shop standards, and, after training, deputising for the Shop Manager. Ensuring customers bet within their means and following our 'Think 21' policy is a key part of your role.

Skills & Experience

You must be 18 or over to work in our betting shops. While an interest in sports and betting is advantageous, no prior experience is necessary as we provide structured training and development opportunities to support your career growth. We value great communication skills, a passion for customer service, and the ability to build credible relationships with colleagues and customers.

In return, you will be rewarded with flexible scheduling, bonuses, pension contributions, family support, referral incentives, healthcare benefits, recognition programs, wellbeing support, and more, all designed to make you feel valued and supported in your role.