Service advisor

TN United Kingdom; Hamilton; On-site; GBP 26,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen im Automobilsektor sucht einen engagierten Service Advisor, der das Aftersales-Team verstärkt. Diese Rolle bietet die Möglichkeit, in einer dynamischen Umgebung zu arbeiten, in der Kundenservice und technische Expertise im Vordergrund stehen. Sie werden für die Buchung von Dienstleistungen verantwortlich sein und Kunden über Garantieleistungen beraten. Mit kontinuierlichen Schulungsmöglichkeiten und der Aussicht auf berufliches Wachstum ist dies eine spannende Gelegenheit für alle, die eine Leidenschaft für Autos und Kundenservice haben. Bewerben Sie sich jetzt, um Teil eines der führenden Unternehmen in der Branche zu werden!

Benefits

Wettbewerbsfähige Gehälter

Urlaubsanspruch, der mit der Dienstzeit steigt

Betriebliche Altersvorsorge

Gesundheitsversorgung

Mitarbeiterrabatte

Karriereentwicklungsmöglichkeiten

Betriebliche Gesundheitsförderung

Qualifications

• Erfahrung in ähnlichen Rollen in der Automobilbranche.
• Fähigkeit, technische Informationen klar zu erklären.

Responsibilities

• Buchung von MOTs, Services und Reparaturarbeiten für Kunden.
• Beratung von Kunden über Garantieabdeckung und Upselling von Teilen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Technische Informationen erklären

Tools

Kerridge

ADP

Job description

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Hamilton Audi

Working hours: Monday - Friday 8.00am - 5.30pm, Saturday on rota basis.

Salary: basic £26,000 + £4,800 bonus

Lookers Hamilton Audi are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team, which includes Service Advisors, Vehicle Technicians, Apprentices, Workshop staff, and our enthusiastic Service Manager.

As a Service Advisor at Hamilton Audi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from the Aftersales Manager and the Head of Business. This is a truly exciting opportunity with potential for progression within Lookers!

Responsibilities

• Booking MOTs, services, and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts/accessories that benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high volume of customers daily, as well as handling telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the service process
• Maintaining accurate customer records and updating systems accordingly

Qualifications

We are looking for someone with heaps of energy, a warm personality, and a passion for delivering a first-class customer experience. You should have excellent communication skills, be able to build rapport easily, and explain technical information clearly. Experience using Kerridge / ADP is advantageous, along with knowledge of other dealer systems.

You should be a great team player but also able to work independently using your initiative. We want to hear from candidates who have worked in similar roles within the automotive industry and have a passion for customer service and cars!

About us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers across over 150 franchised dealerships nationwide. We recognize and reward our people's hard work, offering an industry-leading benefits package, including competitive salaries, holidays that increase with service, car scheme eligibility, critical illness cover, Life Assurance, Smart Health, mental health support, enhanced maternity/paternity/adoption leave, and potential for a company car and bonuses.

We focus on career development through manufacturer brand and management training, celebrating success with our annual Lookers Excellence Awards. We are an equal opportunities employer committed to a discrimination-free, inclusive working environment. Successful applicants will undergo relevant employment checks, including employment verification, address and credit checks, criminal record checks, and driving license verification.

If your skills and experience match our requirements, please apply.