Onsite Desktop Support Engineer (Lancashire)

TN United Kingdom; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Engineer to join their team. This full-time role involves providing essential support on-site at a secure location, ensuring the smooth operation of IT services. You'll be responsible for troubleshooting, asset management, and maintaining high standards of customer communication. With a focus on personal and professional development, this position offers a chance to thrive in a dynamic environment where your contributions are valued. If you're looking to enhance your skills and work in a supportive team, this opportunity is perfect for you.

Qualifications

• Proven troubleshooting skills and experience in a similar role.
• Must have or be able to obtain UK GOV Security Clearance at SC level.

Responsibilities

• Conduct Security Audits of devices holding Data on the network.
• Provide Desktop Support and manage the lifecycle of loan user equipment.

Skills

Troubleshooting Skills

Communication Skills

PC/Desktop Support

Microsoft Windows XP/7/10

Asset Management

Security Clearance

Education

ITIL Certification

UK Driving License

Tools

SCCM

Windows ShareFile

Job description

Social network you want to login/join with:

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Client:

GBA5 EntServ UK Limited

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ac16f54cd45d

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Description:

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

Purpose of the role

We have an exciting new opportunity for an experienced, on-site Desktop Support Engineer to provide support to a long-standing client at Warton. Please note this is a site-based engineer role primarily based on a secure site at Radway Green with support to Telford Site as required.

This is a full-time permanent position working 37.5 hours per week, Monday – Friday between 07:00 - 19:00.

Due to the nature of our client's work, the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.

Main responsibilities:

• Carrying out Security Audits of all devices holding Data on the network by scanning and reporting.
• IMACs – Installations, Moves, Additions, and Changes.
• Break-Fix of all in-scope managed devices.
• Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices.
• Desktop Support including special project activities as they arise.
• Asset Management & Stock Management.
• Managing the lifecycle of loan user equipment.
• Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution.
• Act as a central point of contact for the customer.
• Software and system fault diagnosis, analysis, and fix.
• Take responsibility for stock used and follow the correct procedures regarding stock management.
• Proactively keeping the customer updated with problem status at all times.
• Identifying and reporting risk as appropriate in accordance with the guidelines.

This role is primarily site-based at Warton but will involve support for supported sites such as Samlesbury.

Must have, or be able to obtain UK GOV Security Clearance at SC level.

Full, clean UK Driving License.

Proven troubleshooting skills.

Previous experience in a similar role within an ITIL environment.

PC/Desktop Support knowledge including Microsoft Windows XP/7/10 onwards.

Excellent communicator both face-to-face & over the phone.

Administering Windows ShareFile permissions.

Mobile connectivity (e.g., Android/iPhone).

Knowledge of SCCM.

Good knowledge of HP Workstation, Desktops & Laptops.

Must be able to deal productively with a high workload with minimal supervision.