Contract à Grande-Bretagne

Serco Limited, Norfolk, NR11 6SU. Permanent – 40 hours per week, Monday to Friday. Salary: £57,245 per annum + benefits + company car.

Ready to make an impact?

Here at Serco, we’re experts in designing, implementing, and managing waste and recycling services, and right now we’re recruiting for a Contract Manager for our North Norfolk contract. We provide a complete Waste & Recycling service to ensure our community and client receive the highest standards.

Reporting to the Senior Contracts Manager, you will lead, manage and be responsible for the performance of an outsourced, local authority contract portfolio including blue collar and supervisory staff in Waste & Recycling service provision within a demanding commercial environment.

This is an exciting opportunity for a strategic and passionate leader to take ownership of the Contract and lead the way with regards to innovation, service improvement and expansion.

• Champion the continuous improvement and contract growth processes, whilst actively seeking opportunities to increase and introduce new services which will create opportunities to deliver wider services to our client, residents and businesses.
• Ensure that KPI performance requirements are met, drive for change and innovation in the Contract to meet challenges for the future and develop and maintain effective relationships with local authority, community, trade union, internal and external stakeholders at all levels.
• Produce management reports, manage staff and equipment, and manage the absence and welfare of all employees.
• Identify commercial planning requirements and opportunities in service areas, implement exemplary service standards to monitor, review and benchmark service delivery, ensure all employees have received and understood the required training.
• Career development plans should be produced to enable continuous growth in our teams as well as constantly monitoring financial and operational performance to ensure all operations and methods are cost effective, efficient, with a view to excel targets.

• First and foremost, you will be an experienced and creative Contract Manager or Operations Manager, with experience of managing a large blue-collar workforce, preferably Environmental Services (Refuse or Street Cleansing) or a Grounds Maintenance background.
• Strategic leader with the ability to make sound business decisions based upon data interpretation, a Level 5/ Degree or equivalent management qualification would be desirable.
• A Transport Manager’s CPC would be desirable, as well as experience of managing relationships with trade union representatives and Local Authority clients.
• Experience of business development and transformation, leading on operational changes, continuous improvement and project management/facilitation, and the ability to clearly present and communicate changes in a way that inspires and engages others.
• Experience managing close working relationships with the client; Local Authority client experience would be advantageous. We expect Contract Managers to be visible with the workforce, leading by example and very hands on.

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Company car: A company car
• Private medical insurance
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.