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Senior Infrastructure Engineer
Job summary
A leading IT service provider in Cambridge is seeking a Senior Infrastructure Engineer to lead the support and improvement of IT infrastructure. You will collaborate with internal and external stakeholders, mentor team members, and provide excellent customer service. This position requires strong knowledge in Windows Server, Networking, Firewall technologies, and Cloud services. Flexibility for UK travel is required.
Qualifications
- Experience in managing IT infrastructure solutions.
- Strong customer service skills.
- Ability to mentor and coach team members.
Responsibilities
- Lead support, maintenance, and improvement of IT infrastructure.
- Collaborate with stakeholders to design and deliver technology roadmaps.
- Provide guidance across 1st and 2nd line support.
Skills
Our focus is simple — powering our client's business success through IT.
We help our clients achieve transformation by combining technology, process, and people in a way that’s personal, professional, and practical. Our clients trust us because we’re consistent, customer-focused, and always a safe pair of hands.
If you’re someone who takes pride in doing things properly, stays calm under pressure, and enjoys making technology work for people, you’ll fit right in.
- Technically lead the support, maintenance, and improvement of client IT infrastructure.
- Act as a senior technical resource within the internal technical team, providing expertise to design, document, and implement infrastructure solutions
- Collaborate with internal and external stakeholders, external consultants, and third‑party suppliers or vendors, discussing, designing, and delivering technology roadmaps.
- Automate processes across the business where possible with the use of tool.
- Travel to client sites across the UK (some overnight stays and flexible working possible), leading the technical installation and delivery of projects, and resolution of problem incidents.
- Provide guidance and support within the technical team across 1st, 2nd line.
- mentoring, and coaching to enhance skills and abilities.
- Provide prompt, accurate, and consistent communication to colleagues and clients.
- Work as a technical lead, building client relationships and onboarding.
- Continuously improve knowledge and understanding across the business of the various software and hardware technologies supported and implemented by ILUX.
- Be responsible for own personal development.
- Demonstrate efficient management of own workload.
- Demonstrate excellent customer service at all times.
- Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory.
- A strong understanding of IT Networking principles such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi‑Fi topologies.
- Previous experience in managing various Firewall technologies - Checkpoint, Meraki, Sophos, Watchguard and Fortinet.
- Virtualisation technologies - VMWare, Hyper‑V, Citrix.
- Experience in cloud technologies such as Azure, Office 365, AWS and Google Cloud.
This is a great role if you are a Infrastructure/Senior Engineer looking for a step up and new challenge
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.