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The Healthcare Assistant (HCA) will work across the Primary Care Network(PCN) to support GP practices in delivering high-quality, patient-centred careby working collaboratively with multidisciplinary teamsincluding GPs, paramedics,nurses, pharmacists, social prescribers, and other ARRS-funded rolesto improvepatient access and outcomes. The role involves supporting clinical teams,undertaking delegated clinical tasks, promoting health and wellbeing, andcontributing to the smooth running of practice and PCN services. Workingautonomously within the PCN Home Visiting teams, the HCA will carry outlong-term condition and dementia reviews for care home residents and houseboundpatients, ensuring personalised care plans remain up to date, while also performinggeneral HCA duties such as health checks, phlebotomy, chaperoning, and woundcare.

Performclinical observations including blood pressure, temperature, pulse, oxygensaturation, height, and weight.

Carry outvenepuncture/phlebotomy in line with local protocols.

PerformECG recordings and ensure accurate documentation.

ConductNHS Health Checks along with onward referral.

Conductphysical health checks for patients on the SMI register.

Carry outwound care, dressings, and simple procedures under supervision.

Undertakeurine testing, specimen collection, and preparation.

Administervaccines (if suitably trained and competence signed off).

Assistwith chronic disease reviews (e.g., diabetes, hypertension) under nurse/GPsupervision.

Supportthe management of long-term conditions by providing lifestyle advice.

Undertakehome visits for patients.

ConductLTC reviews following agreed PCN protocols.

Supportdementia reviews and liaise with relevant clinicians regarding any concerns.

Assist inmaintaining and updating personalised care plans for patients in care homesand those who are housebound.

Work aspart of the PCN Home Visiting Team to deliver proactive, preventative care.

Providelifestyle advice on smoking cessation, weight management, diet, and exercise.

Educate and signpost patients about preventive healthcare and self-management.

Accuratelyrecord patient information in clinical systems (SystmOne).

Supportannual recall programmes.

Coast and Country Primary Care Network comprises of four local surgeries that spans the Cornwall and Devon Border covering averagely 36,000 patients. The surgeries include Holsworthy Medical Centre, Stratton Medical Centre, Bradworthy Surgery and Neetside Surgery.

Job Overview

Describe the role in up tofour-sentences, what does success in the position look like, why does therole exist and how does it fit into the Group overall aims and objectives.Avoid jargon.

TheHealthcare Assistant (HCA) will work across the Primary Care Network (PCN) tosupport GP practices in delivering high-quality, patient-centred care byworking collaboratively with multidisciplinary teamsincluding GPs, paramedics,nurses, pharmacists, social prescribers, and other ARRS-funded rolestoimprove patient access and outcomes. The role involves supporting clinicalteams, undertaking delegated clinical tasks, promoting health and wellbeing,and contributing to the smooth running of practice and PCN services. Workingautonomously within the PCN Home Visiting teams, the HCA will carry outlong-term condition and dementia reviews for care home residents andhousebound patients, ensuring personalised care plans remain up to date,while also performing general HCA duties such as health checks, phlebotomy,chaperoning, and wound care.

Key Responsibilities and Duties

List the key essential responsibilitiesand duties of this job, in order of importance. For some more complex rolesmore explanation and sub-headings will be needed. Use complete sentences,starting with a verb, in the present tense, in gender neutral language. Donot list all day-to-day responsibilities. Avoid jargon.

ClinicalDuties

Performclinical observations including blood pressure, temperature, pulse, oxygensaturation, height, and weight.

Carry outvenepuncture/phlebotomy in line with local protocols.

PerformECG recordings and ensure accurate documentation.

ConductNHS Health Checks, including lifestyle assessment and risk-factor screeningalong with onward referral.

Conductphysical health checks for patients on the SMI register.

Carry outwound care, dressings, and simple procedures under supervision.

Undertakeurine testing, specimen collection, and preparation.

Administervaccines (if suitably trained and competence signed off).

Assistwith chronic disease reviews (e.g., diabetes, hypertension) under nurse/GPsupervision.

Supportthe management of long-term conditions by providing lifestyle advice.

Supportclinicians with minor procedures and examinations.

Performpoint-of-care testing and ensure equipment is properly maintained.

Undertakehome visits for patients who have failed to attend the practice and who aretherefore hard to reach

ConductLTC reviews (e.g., blood pressure checks, lifestyle assessments, symptommonitoring) following agreed PCN protocols.

Supportdementia reviews and liaise with relevant clinicians regarding any concerns.

Assist inmaintaining and updating personalised care plans for patients in care homesand those who are housebound.

Work aspart of the PCN Home Visiting Team to deliver proactive, preventative care.

Guide andsupport patients in improving their health and wellbeing.

Providelifestyle advice on smoking cessation, weight management, diet, and exercise.

Educatepatients about preventive healthcare and self-management.

Signpostpatients to appropriate PCN services such as social prescribing, mentalhealth support, and community resources.

Administrative& Operational Duties

Accuratelyrecord patient information in clinical systems (SystmOne).

Maintainstock levels, clinical supplies, and equipment cleanliness.

Ensuresafe infection control practices and compliance with PCN policies.

Supportannual recall programmes (e.g., immunisations, health checks).

Workflexibly across multiple practices within the PCN when required.

ProfessionalResponsibilities

Workwithin scope of practice and professional boundaries at all times.

Attendmandatory training and engage in ongoing learning and development.

Participatein team meetings and contribute to service improvement within the PCN.

Upholdpatient confidentiality, safeguarding policies, and GDPR requirements.

Promoteequality, diversity, and inclusion in patient care.

Key Results/Outcomes

List, using complete sentences, theresponsibilities the role has for achieving specific key results andoutcomes. Be clear about what success will look like in each area. Avoidjargon.

ImprovedAccess to Long-Term Condition Reviews

Increasethe number of completed LTC reviews (e.g., BP checks, lifestyle assessments)for housebound and care home patients within agreed PCN targets.

Maintainaccurate and timely updates to personalised care plans following each review.

High-QualityClinical Support

Deliversafe and effective HCA clinical duties, including phlebotomy, wound care, andobservations.

Supportthe completion of NHS Health Checks, contributing to PCN prevention targets.

Achieveand maintain competency sign-off for all delegated clinical tasks.

Demonstrateconsistent delivery of patient-centred care, reflected in positive patientfeedback and minimal complaints.

Provideclear health and lifestyle advice, supporting improved self-management oflong-term conditions.

Ensurepatients feel supported and informed regarding their health plans.

EffectiveCollaboration within the Multidisciplinary Team

Activelycontribute to MDT discussions, escalating concerns appropriately toclinicians.

Sharerelevant patient information efficiently and accurately to support continuityof care.

Developstrong working relationships across PCN practices, improving coordination andworkflow.

Safeand Efficient Home Visiting & Care Home Support

Completescheduled home visits and care home reviews reliably, ensuring consistentpunctuality and documentation.

Supportearly identification of deteriorating patients, escalating findings promptlyto senior clinicians.

Helpreduce avoidable hospital admissions by contributing to proactive careapproaches. Accurate and Compliant Record-Keeping

Maintaindetailed and accurate entries in clinical systems (SystmOne).

Ensure100% compliance with data protection, confidentiality, and safeguardingpolicies.

Completeall required templates, coding, and documentation to PCN standards.

ContinuousProfessional Development

Completemandatory training and engage in ongoing learning to support the evolution ofthe role.

Demonstrateincreasing autonomy and competence as new responsibilities are adopted.

Take partin supervision, appraisal, and reflective practice sessions.

Line Management Responsibilities

Detail any line managementresponsibilities including the number of staff and specific roles managed,describe the type of management required on a day-to-day basis.

N/A

Freedom to Act

What decisions can the role makewithout reference upwards? be clear what this involves and how much autonomythere is.

Actionsmust be within set guidelines and requirements as defined by the Lead for therole.

• GCSE grade A to C in English and Maths or equivalent
• NVQ3 Health & Social Care or equivalent
• Trained in giving vaccines
• Enrolled in undertaking or qualified from appropriate training as set out by the Personalised Care Institute

• Willingness to undertake further training
• Take responsibility for own development and learning
• Disseminate learning and information to other team members in order to share good practice

• Knowledge of medical terminology
• Proficient in use of Microsoft packages such as Word and Excel
• Excellent interpersonal and communication skills with the ability to apply different communication methods depending on the needs of the patient.
• Ability to empathise listen clarify identify and resolve agreed actions over the phone or face to face.
• Ability to provide quality care
• Good organisation skills
• Able to work autonomously under own initiative when necessary
• Able to build good working relationships
• Able to manage and prioritise workloads
• Working to deadlines
• Understanding of equality and diversity
• Minimum of 2 years working within a healthcare setting
• Experience of working in a busy and demanding environment
• Experience working with confidential information
• Knowledge of QOF
• Knowledge of personal care
• Knowledge of local and national promotion strategies, health policies and public health issues
• Knowledge of patient group directions and associated policy
• Knowledge of clinical governance issues in primary care
• Use of clinical computer systems Sytmone
• Ability to communicate at all levels
• Identify possible quality and development opportunities
• Experience of working in primary care
• Experience of working in a GP practice
• Previous experience in the care of the elderly, complex patients and patients with learning difficulties
• Experience of working in Community health care

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.