Administrator- North & East Integrated Transfer Of Care Hub (iToCH)

Cornwall Partnership NHS Foundation Trust; Bodmin; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Cornwall seeks an Administrator for the North & East Integrated Transfer of Care Hub. This part-time role involves processing referrals, supporting patient flow, and requires excellent communication skills. Applicants must be current NHS employees in Cornwall or the Isles of Scilly. It is essential to have an NVQ 3 Administration or equivalent, and experience in a healthcare setting is preferred. The position covers hours from 8 am to 6 pm, 7 days a week.

Qualifications

• Ability to prioritise own workload with accuracy and attention to detail.
• Experience in a healthcare office environment is essential.
• Must be computer literate and proficient in Microsoft Office.

Responsibilities

• Support the hub with processing referrals to community services.
• Monitor referrals and liaise with multi-agencies for coordination.
• Highlight key issues to improve patient flow.

Skills

Ability to prioritise own workload and work unsupervised

Previous experience in a healthcare office environment

Computer literate with excellent Microsoft Office knowledge

Ability to work calmly under pressure

Education

NVQ 3 Administration or equivalent

Good standard of education including GCSE English & Maths

Tools

Microsoft Office

Excel

PowerPoint

Job description

Go back Cornwall Partnership NHS Foundation Trust

Administrator- North & East Integrated Transfer Of Care Hub (iToCH)

The closing date is 03 December 2025

We have a very rare opportunity to join our North and East Integrated Transfer of care Hub (iToCH) as one of our administrators to support the hub with processing all the referrals coming into the North and East community service. This role will be based in Carew House to work alongside the neighbourhood iToCH. This position is for 12 months to cover maternity leave.

The Administrator will be responsible for reviewing key blockages to patient flow, highlighting key issues to Team Managers maintaining accurate and timely feedback to referrers, liaising with multi-agencies for the co‑ordination of patient flow. You must possess excellent communication and people skills; have the ability to work under pressure, whilst being a committed member of our local point of access team.

This is a part time position covering the hours of 8am to 6pm 7 days/week, including bank holiday along with the other administrator within the team.

Main duties of the job

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

The role of the Admin Support Worker is to work with prioritisers who are Nurses, Social Workers, Therapists and other members of staff employed within the multi‑professional team, processing and managing the flow of patient referrals through the Transfer of care hub and local point of access.

The Admin Support Worker will monitor the referrals on the single electronic referral system on a continual basis, triaging in partnership with the multi professional team.

The Admin Support Worker will be responsible for reviewing key blockages to patient flow, highlighting key issues to Team Managers maintaining accurate and timely feedback to referrers, liaising with multi‑agencies for the co‑ordination of patient flow.

About us

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital‑based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Qualifications

• NVQ 3 Administration or equivalent
• Good standard of education including GCSE English & Maths or equivalent

Experience, skills and aptitude

• Ability to prioritise own workload and work unsupervised with accuracy and attention to detail.
• Previous experience in a healthcare office environment
• Computer literate with an excellent working knowledge of Microsoft Office, Excel and Powerpoint
• Ability to work calmly under pressure, on own initiative without supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cornwall Partnership NHS Foundation Trust