Receptionist/administrator

NHS; Wallington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Wallington is seeking a motivated receptionist to join their administrative team. The ideal candidate will possess excellent communication skills and be computer literate. Responsibilities include assisting patients, managing appointments, and performing clerical duties. Experience in healthcare is preferred but training will be provided. This role offers a supportive environment and opportunities for professional growth.

Benefits

Training and development opportunities

Friendly working environment

Qualifications

• Experience working in customer-facing roles.
• Ability to work under pressure and meet deadlines.
• Flexible to work additional shifts if required.

Responsibilities

• Assist patients in accessing healthcare services effectively.
• Perform administrative duties to support practice operations.
• Maintain a tidy and efficient reception area.

Skills

Excellent communication skills

Ability to multi-task

Team working skills

Computer literacy

Good working knowledge of Microsoft Office Applications

Education

GCSE Maths and English Grade C or above

Tools

EMIS web

Docman 10

Job description

We require a reliable, organised, motivated individual, to join our friendly and dedicated reception & admin team. Candidates must have excellent communication skills both face to face and over the telephone; be computer literate and able to work under pressure.

You should also have the ability to multi-task in a busy environment. Previous experience of working in General Practice would be an advantage but is not essential, as the right candidate will receive appropriate training. The Practice uses EMIS web as their clinical system and uses ACCRUX to receive Website requests online from patients.

Main duties of the job

Main Responsibilities

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
• Previous knowledge of EMIS and Docman 10 systems preferable but training will be given

About us

We are a medium sized Practice that has recently relocated to a new purpose built building. We have two GP Partners, Health Care Assistant and Practice Nurse. Since our move we have been growing rapidly and therefore have the need for a new member of our receptionist team.

The practice provides a good working environment, friendly staff and good training and development opportunities.

Job responsibilities

Duties and responsibilities:

Openingup/locking up of practice premises and maintaining security in accordance withpractice protocols

Maintainingand monitoring the practice appointments system

Processingpersonal and telephone requests for appointments, visits and telephoneconsultations, and ensuring callers are directed to the appropriate healthcareprofessional

Processingand distributing incoming (and outgoing) mail

ProcessingWork Flow items on EMIS

Dealingwith incoming emails

Sendingout emails

Takingmessages and passing on information

Filingand retrieving paperwork

Processingrepeat prescriptions in accordance with practice guidelines

Actively reportinghealth and safety hazards and infection hazards immediately when recognised

Keepingown work areas and general/patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scope ofthe job holders role

Demonstratedue regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:

Acting ina way that recognises the importance of peoples rights, interpreting them in away that is consistent with practice procedures and policies, and currentlegislation

Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues

Behavingin a manner that is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within thepractice, and will:

Alertother team members to issues of quality and risk

Assessown performance and take accountability for own actions, either directly orunder supervision

Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance

Workeffectively with individuals in other agencies to meet patients needs

Effectivelymanage own time, workload and resources

Computerdata entry/data allocation and collation; processing and recording informationin accordance with practice procedures

Initiatingcontact with and responding to requests from patients, other team members andassociated healthcare agencies and providers

Providingclerical assistance to practice staff as required from time to time, includingword/data processing, filing, photocopying and scanning

Ordering,re-ordering and monitoring of stationery and other supplies

Dealingwith clinical waste

Provisionof refreshments for staff and visitors as required; loading and emptying thedishwasher and keeping the kitchen area clean and tidy

Keepingthe reception area, notice-boards and leaflet dispensers tidy and free fromobstructions and clutter

Person Specification

Qualifications

• GCSE Maths and English Grade C or above, or equivalent

Experience

• Experience working in front line, customer facing position or role with transferable skills.
• Good team working skills and experience.
• Ability to work in a busy environment and to prioritise and work to tight deadlines.
• Flexible to work additional shifts as required sometimes at short notice.
• Experience of working to set guidelines, protocols and procedures Good team working skills and experience
• Experience of working in the NHS/general practice.
• Experience of using EMIS web clinical system.
• Experience of using Docman.
• Have a good working knowledge of Microsoft Office Application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.