Reservations Coordinator

Crystal Clear Recruitment Ltd; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A bespoke accommodation service provider in London is seeking an enthusiastic Reservations Coordinator to join their fast-paced team. The ideal candidate will exhibit excellent communication skills, manage bookings efficiently, and possess strong computer skills. This role offers the chance to work in a vibrant environment with opportunities for career growth and training. Working hours are Monday to Friday, on a weekly rota.

Qualifications

• Excellent spoken and written English with care and attention to detail.
• Ability to process a booking from start to finish.
• Flexibility and adaptability to deadlines.

Responsibilities

• Taking briefs and researching accommodation options.
• Managing contact with hotels and clients.
• Processing bookings and managing documentation.
• Sourcing options for group accommodation.

Skills

Excellent communication skills

Confident telephone manner

Negotiation skills

Ability to manage multiple projects

Competent computer skills (Mac and PC)

Attention to detail

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Mac Mail

Job description

Job Title: Reservations Coordinator

Position: Booking Agent

A company that offers a Bespoke Accommodation service, sourcing hotels, serviced apartments and private housing.

This role would undertake working in a fast-paced small team, reporting to the Directors, with the potential to grow within the company and initiate internal training to further career development.

Key responsibilities:

• Taking briefs/instructions and research potential accommodation options, making initial contact with hotels, and gathering information on property rates and amenities
• Confidently manage contact with multiple search locations or hotels
• Compiling accurate information to present to the client
• Processing bookings with the hotels and managing documentation
• Managing group accommodation (rooming lists) sourcing options for group accommodation and negotiating rates
• Management of data entry for searches to company master database
• Managing client expectations and liaising with hotels/properties when guests are in-house

The potential candidate must:

• Exhibit excellent communication skills with a confident telephone manner, excellent spoken and written English with particular care and attention to detail
• Be confident with the negotiation process and be able to process a booking from start to finish
• Have the ability to manage multiple projects with confidence and accuracy
• Be a flexible but confident person who can think outside the box and adapt quickly to deadlines while also offering support to team members when required
• Must have competent computer skills in Mac and PC, Microsoft Word, PowerPoint and Mac Mail and an advanced knowledge of Excel is essential

This is a fantastic opportunity to join a team of like-minded individuals within a dynamic, vibrant working environment. They are looking for a friendly, enthusiastic, and confident individual who is able to work on their own initiative and as part of a team to join them.

Hours are Monday – Friday and will be worked on a weekly rota basis of either 9.00am – 5:30pm, 9:30am -6.00pm or 10.00am – 6:30pm.