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Position: Job Type: Location: Posted: Salary:

Customer Service Clerk Temporary Birmingham, West Midlands Posted 3 days ago Up to £13.00 per hour + Ongoing work Available

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Pay Rate: £13.00 per hour

Hours: Monday to Friday, 09:00 – 17:00 (initial training). Shifts will later move to 07:00 – 18:00 or 11:00 – 22:00 once training is complete. Optional weekend work: Saturday & Sunday, 09:00 – 17:00 (with alternative Wednesday and Thursday rest days).

Contract Length: Ongoing

Pure Staff are currently recruiting for a Customer Service Clerk on behalf of a well-established business based in the Jewellery Quarter area of Birmingham. This is an excellent opportunity to join a dynamic and customer-focused team, providing high-quality support to clients through a range of communication channels.

• Managing customer queries via email, live chat, and phone
• Providing excellent service across multiple communication channels
• Handling and resolving customer complaints in a professional manner
• Performing administration and data entry tasks accurately
• Maintaining and updating customer information on internal systems

• Previous experience in a customer support or service role (jewellery industry experience beneficial but not essential)
• Salesforce or other CRM system knowledge
• Strong computer literacy and attention to detail
• Confident communicator with good problem-solving skills
• Experience handling complaints effectively

• This role offers a supportive team environment and the opportunity to expand your customer service skills within a busy, fast-paced industry.
• Training will be provided to ensure you are fully prepared before moving onto shift rotations.

While working with Pure Staff, you’re employed and paid directly by us – no umbrella companies, no processing fees, no outsourced payroll – just simple PAYE with accurate, on-time payslips directly from our experienced in-house payroll team. Plus, after your first payment you’ll receive free access to our perks scheme, giving you exclusive discounts on electronics, travel, clothing, home, fitness, wellbeing and more.

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