Customer Service Clerk

Pure Staff Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-established staffing agency is recruiting a Customer Service Clerk in Birmingham. The role involves managing customer queries through email, live chat, and phone, with training provided. Ideal candidates will have experience in customer service and knowledge of CRM systems. The position offers a supportive team environment and the chance to grow within a busy industry.

Benefits

Access to employee perks scheme

No processing fees on pay

Training provided

Qualifications

• Previous experience in a customer support or service role is beneficial.
• Experience with Salesforce or other CRM systems.
• Strong computer literacy and attention to detail required.

Responsibilities

• Manage customer queries via email, live chat, and phone.
• Provide excellent service across multiple communication channels.
• Handle and resolve customer complaints professionally.

Skills

Customer support experience

Salesforce knowledge

Computer literacy

Communication skills

Complaint handling

Job description

Position: Job Type: Location: Posted: Salary:

Customer Service Clerk Temporary Birmingham, West Midlands Posted 3 days ago Up to £13.00 per hour + Ongoing work Available

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Pay Rate and Hours

Pay Rate: £13.00 per hour

Hours: Monday to Friday, 09:00 – 17:00 (initial training). Shifts will later move to 07:00 – 18:00 or 11:00 – 22:00 once training is complete. Optional weekend work: Saturday & Sunday, 09:00 – 17:00 (with alternative Wednesday and Thursday rest days).

Contract Length: Ongoing

About the Role

Pure Staff are currently recruiting for a Customer Service Clerk on behalf of a well-established business based in the Jewellery Quarter area of Birmingham. This is an excellent opportunity to join a dynamic and customer-focused team, providing high-quality support to clients through a range of communication channels.

Key Responsibilities of a Customer Service Clerk

• Managing customer queries via email, live chat, and phone
• Providing excellent service across multiple communication channels
• Handling and resolving customer complaints in a professional manner
• Performing administration and data entry tasks accurately
• Maintaining and updating customer information on internal systems

Skills & Experience Required

• Previous experience in a customer support or service role (jewellery industry experience beneficial but not essential)
• Salesforce or other CRM system knowledge
• Strong computer literacy and attention to detail
• Confident communicator with good problem-solving skills
• Experience handling complaints effectively

Additional Information

• This role offers a supportive team environment and the opportunity to expand your customer service skills within a busy, fast-paced industry.
• Training will be provided to ensure you are fully prepared before moving onto shift rotations.

While working with Pure Staff, you’re employed and paid directly by us – no umbrella companies, no processing fees, no outsourced payroll – just simple PAYE with accurate, on-time payslips directly from our experienced in-house payroll team. Plus, after your first payment you’ll receive free access to our perks scheme, giving you exclusive discounts on electronics, travel, clothing, home, fitness, wellbeing and more.

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