Receptionist/Admin Clerk | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major NHS Trust in the UK is seeking a full-time receptionist to cover the Haematology Day Unit at Wythenshawe Hospital. Applicants should possess strong communication skills, the ability to maintain patient confidentiality, and work effectively in a busy team environment. Responsibilities include general clerical duties, managing enquiries, and reception tasks. This rewarding role supports both staff and patients, contributing to the overall care experience.

Qualifications

• Motivated and enthusiastic individual required.
• Ability to maintain patient confidentiality.
• Experience in clerical duties is advantageous.

Responsibilities

• General clerical duties including sorting and filing.
• Dealing with routine enquiries from staff and patients.
• Reception duties to meet patients and visitors.

Skills

Good communication skills

Teamwork

Patient care skills

Job description

Overview

Full time position to cover the Haematology Day Unit reception desk at Wythenshawe Hospital. The job includes working between the hours 08:00 am and 17:00 pm, Monday to Friday. This will be a varied role but a very rewarding one supporting an extremely busy Haematology Day Unit.

The team is looking for a motivated, enthusiastic and caring person for this role. They must have good communication skills and work well within a team. The maintenance of patient confidentiality and excellent patient care skills are essential to this post.

Our mission is to improve the health/quality of life for our patients by building an organisation that develops and invests in the individuals that work here and this can only be achieved with the recruitment of the right people.

Any Enquires are welcomed and if you wish to arrange an informal visit of the department do not hesitate to contact us.

Responsibilities

• General clerical duties e.g. sorting, filing, photocopying etc.
• Dealing promptly with routine enquiries from staff and patients both on the telephone and in person, giving non-clinical advice, both orally and in writing, and communicating appropriately thereafter.
• Reception duties meeting patients and visitors to the department/unit.
• Some diary management for personnel or area.
• Assisting with the introduction of new staff to office procedures and the use of office equipment.
• Data entry and the updating of spreadsheets.
• Use of patient related hospital computer systems e.g. making appointments, listing patients for procedures, recording data.
• Following Trust and departmental SOPs.
• Take part in departmental audits as and when required.
• Complying with the Data Protection Act and Caldicott Guidelines in relation to confidential data.

About the Trust

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

How to apply and additional information

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. Read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification to be informed before applying. This document provides details about the Trust, our benefits and how we care for you as you care for others. It also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply. If you have any special requirements to help you with your application, email our team [e-mail].

We’re looking forward to hearing from you!

This advert closes on Wednesday 12 Nov 2025