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5,590

Complaints jobs in United Kingdom

Compliance Analyst

Compliance Analyst
AXA UK
London
GBP 35,000 - 60,000
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Customer Service Advisor

Customer Service Advisor
Bio-Techne Ltd (United Kingdom)
Abingdon
GBP 22,000 - 30,000

Customer Service & Operations Analyst, Fraud Prevention

Customer Service & Operations Analyst, Fraud Prevention
NatWest Group
City of Edinburgh
GBP 25,000 - 29,000

Night Porter

Night Porter
Aimbridge
Willerby
GBP 22,000 - 26,000

Guest Service Advisor (Nights)

Guest Service Advisor (Nights)
Aimbridge
London
GBP 22,000 - 28,000
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Head Housekeeper

Head Housekeeper
Care Concern Group
Glasgow
GBP 25,000 - 35,000

Technical Support Engineer

Technical Support Engineer
2MES
Long Eaton
GBP 26,000 - 31,000

Quest Apprenticeship – Customer Service Specialist

Quest Apprenticeship – Customer Service Specialist
FirstGroup Internal
Oxford
GBP 15,000 - 20,000
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Senior IT Account Executive

Senior IT Account Executive
INFINITY GROUP
The Wells
Remote
GBP 35,000 - 55,000

Consultant Dermatology Surgeon (NHS Medical & Dental: Consultant) - Dermatology - East Kent Hos[...]

Consultant Dermatology Surgeon (NHS Medical & Dental: Consultant) - Dermatology - East Kent Hos[...]
East Kent Hospitals University NHS Foundation Trust
Canterbury
GBP 105,000 - 140,000

Private Client Advisor

Private Client Advisor
Service Care Solutions
East Grinstead
GBP 35,000 - 40,000

Centre Manager

Centre Manager
IN n OUT Autocentres
Andover
GBP 33,000 - 35,000

BANK Concierge - Hurlingham

BANK Concierge - Hurlingham
KYN
London
GBP 29,000 - 31,000

Area Technical Supervisor (North West Ireland)

Area Technical Supervisor (North West Ireland)
CALOR UK
Belfast
GBP 40,000 - 60,000

Divisional Sales Director

Divisional Sales Director
Spicerhaart Group Ltd.
Sheffield
GBP 50,000 - 80,000

Immunisation Nurse - Newham

Immunisation Nurse - Newham
NHS
Barking
GBP 30,000 - 40,000

Band 5 Senior Pharmacy Technician - Patient Services

Band 5 Senior Pharmacy Technician - Patient Services
Royal Free London NHS Foundation Trust
Chipping Barnet
GBP 30,000 - 40,000

Senior Programme Officer - Executive Degrees

Senior Programme Officer - Executive Degrees
King's College London
London
GBP 30,000 - 40,000

Tusker - Customer Resolution Advisor, Watford

Tusker - Customer Resolution Advisor, Watford
Lloyds Banking Group
Watford
GBP 29,000 - 31,000

Customer Service Associate

Customer Service Associate
Greystar Worldwide, LLC
London
GBP 25,000 - 35,000

Quality & Customer Care executive

Quality & Customer Care executive
Michael Page (UK)
Kingston upon Thames
GBP 28,000 - 30,000

Technical Lead

Technical Lead
Thames Water Utilities Limited
Reading
GBP 40,000 - 44,000

Technical Lead

Technical Lead
Pertemps
Reading
GBP 40,000 - 44,000

Sheltered Housing Scheme Manager

Sheltered Housing Scheme Manager
BDS (Northern) Limited
Blackburn
GBP 60,000 - 80,000

Senior Staff Nurse Recovery

Senior Staff Nurse Recovery
Great Ormond Street Hospital for Children NHS Foundation Trust
London
GBP 33,000 - 43,000

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Compliance Analyst

AXA UK
London
GBP 35,000 - 60,000
Job description

Main purpose of job:

To support the Head of Compliance and Compliance team supporting day-to-day compliance activities, managing junior members of the team team, attending meetings, producing reports and deputising as required.

Generic tasks

1 ISO 27001

All Staff - to comply with the applicable Information Security Management System (ISMS) policies,

including Clear Desk and Screen Policy, attend annual IT security training, Information Systems

Usage policy.Managers only – ensure that all direct reports comply with all ISMS policies.

2 Timesheet

Ensure timesheets are accurately and diligently completed within the required timeframe. Manager’s only – in addition, ensure timesheets are authorised within the required timeframe.

3 Conduct Standards – Tier 1

All Staff – to comply at all times with the PRA/FCA’s Conduct Standards, namely: 1.) to act with

integrity 2.) to act with due skill, care and diligence and 3) to be open and co-operative with the FCA, the PRA and other regulators. 4) You must pay due regard to the interests of customers and treat them fairly. 5) You must observe proper standards if market conduct.

Key tasks

1 Assist the Compliance function in responding to a variety of queries from syndicates (including queries relating to sanctions, complaints and conduct risk)

2 To provide reliable information, analyses and Guidance to the Compliance Manager and to other staff at Asta and its syndicates.

3 To undertake compliance monitoring of syndicates’ activities, providing appropriate analysis and commentary.

4 To prepare and submit regulatory returns.

5 Lead regular compliance meetings with managed clients, providing data and advice as necessary.

6 To help deliver both online and face-to-face compliance training to Asta staff

And its managed clients.

7 To provide high quality sanctions advice to managed clients within established SLAs.

8 Assist the Compliance Manager in the on-boarding process for new Asta clients and the migration process for exiting clients.

9 To participate in additional projects and activities that may arise

10 To support during the annual capacity and auctions process in line with the Lloyd’s capital timetable.

Key personal skills

1 Accurate and analytical, with good attention to detail.

2 Flexibility with the ability to apply a compliance perspective to complex operational situations.

3 Ability to form good working relationships with internal and external stakeholders and work as part of a team.

4 Excellent communication skills, both written and verbal.

5 Displays initiative and an ability to work without close supervision.

6 Positive attitude and willingness to learn

Key technical skills, knowledge and professional qualifications

1 Broad knowledge of UK insurance regulation and experience working within a Lloyd’s managing agent preferable

2 Experience of applying regulatory knowledge within an insurance business.

3 Experience in Sanctions, Complaints and/or Conduct Risk would be advantageous.

4 Degree level education preferable and ACII qualified, or working towards this.

5 Competent user of Microsoft Office (including Outlook, Word, Excel and PowerPoint).

This job profile gives only outline duties.However, in an organisation such as ours, it is inevitable that tasks may arise which do not fall within the list of key tasks.Individuals are therefore required to be flexible in their approach and attitude when tasks arise which are not specifically covered in their job profile.Should an additional responsibility become a regular part of the job, the individual should agree a new job profile with their manager.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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