Complaints jobs in United Kingdom

Transport Controller – Huddersfield

Salary: £33,500 - £37,000 + Overtime

Shifts: Rotating Shifts – Days & Nights

I'm currently recruiting for an experienced Transport Controller to join a leading fuel distributor specializing in commercial petrochemical distribution. The Controller is responsible for managing delivery work plans for vehicles across the UK and Ireland, ensuring customer service levels are met, operations are optimized, and key performance indicators are achieved.

• Shift allowance & monthly bonuses
• Attendance bonus
• Regular overtime offered
• 31 Days holiday
• Private Healthcare
• BP Fuel Card - discounted fuel (for you & partner/spouse)
• Gym Membership (for you & partner/spouse)
• Vodafone discount
• Free eye tests
• Annual salary reviews

• Previous experience working within a busy fast paced transport office
• Previous experience managing and regular communication with HGV drivers
• Experience in customer service within a logistics environment highly desirable
• Transport route planning experience highly desirable
• Bulk liquid, tanker or ADR planning experience desirable
• Previous experience within a fast-paced transport coordinator/supervisor position
• Strong customer service skills
• Confident on the phone
• Ability to work under pressure and to deadlines
• Competent decision making
• Computer literate
• Have a flexible and adaptable approach
• Excellent organisational and communication skills

• Manage the live route plan and replan where necessary
• Supervising and managing driver workloads
• Monitoring driver performance
• Handle internal and external customer queries and work changes
• Verify delivery plans, check vehicle and driver availability, preloads, and address known customer problems. Ensure loading instructions and delivery tickets are ready on time
• Provide position and constructive feedback to drivers
• Keep all customers informed of all failed services or significant delays
• Provide the communication link between customers and drivers
• Ensure drivers have the correct paperwork and equipment to carry out their role
• Conduct driver briefs & de-briefs
• Handle customer complaints, log, and elevate to the HCC Operations Manager
• Report any incidents / near misses as soon as they occur and ensure the relevant paperwork is completed
• Ensuring your routes are numbered correctly and all jobs are sequenced
• Manage the vehicle defect reporting system, track defect progress, and update logs accordingly
• Manage vehicle breakdowns with suppliers and fleet engineers to ensure safe solutions
• Complete speed monitoring checks and load reconciliations accurately and on time
• If you have Transport Controller experience and would like to be considered for this opportunity, please apply via the link

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