Field Engineer (Nights)

Thames Water; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading utility company in the UK is searching for a Field Engineer (Nights) to maintain the water network and provide excellent customer service. The role involves tasks from routine maintenance to complex investigations. Candidates should have relevant qualifications, IT skills, and a valid UK Driving Licence. Benefits include a starting salary of £29,000, annual leave, and a generous pension scheme. This is a great opportunity for those passionate about water service and looking for a rewarding career.

Benefits

Company Van and PPE Provided

Annual Leave: 24 days holiday per year increasing to 28

Performance-related pay plan

Access to health and wellbeing benefits

Generous Pension Scheme through AON

Qualifications

• Appropriate educational level/qualification or equivalent experience in a water network or leakage role.
• Valid UK Driving Licence is required.
• Must be able to communicate via a portable device.

Responsibilities

• Identify and resolve system leakage and issues impacting service.
• Investigate and resolve customer enquiries and complaints.
• Support day-to-day operations and ensure safety standards.

Skills

IT skills

Communication skills

Basic customer service skills

Understanding of operating procedures

Education

NVQ Level 2 / City & Guilds / GCSE or equivalent experience

Job description

We are hiring for a Field Engineer (Nights) to provide excellent service to Thames Water customers, through the effective operation and maintenance of the Water Network.

This role will require a range of tasks to be undertaken from routine maintenance through to complex investigations and issue resolution.

What you’ll be doing as a Field Engineer (Nights)

• Undertaking a series of tasks to enable the identification and resolution of system leakage. This may include Step Testing, Flow / Flush Testing of District Meters, Waste Meter Maintenance & Logging, Seepage Investigations and more.
• Undertaking a series of tasks to enable the identification and resolution of system issues impacting levels of service such as Poor Water Quality, Poor Pressure and Burst Pipes etc.
• Undertaking a series of tasks to investigate and resolve customer enquiries and complaints.
• Routine activities to support day to day operations.
• Safety & Wellbeing – Ensuring that all work is carried out in accordance with the TW safety standards and guidance.

Base location: Ashford Common – TW15 1RU or Deephams – Enfield, North London – N9 0BA

Working pattern or hours: Night Shift – 38 Hours per week (Mon – Thurs). This role will be carried out on an out of hours shift pattern, 20:00 – 06:00.

What you should bring to the role

• Appropriate educational level / qualification (e.g., NVQ Level 2 / City & Guilds / GCSE) or equivalent experience in either a water network or leakage role
• IT skills – will be required to communicate via a portable device.
• Understanding of key Company operating procedures relevant to specific role.
• Communication skills, basic customer service skills
• Valid UK Driving Licence.

What’s in it for you?

• Offering a starting salary of £29,000 per annum, depending on skills and experience.
• Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
• Company Van and PPE Provided.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.