Associate Property Manager

DJ Alexander; City of Edinburgh; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading property management agency in Edinburgh is seeking an Associate Property Manager to support daily operations and achieve KPIs. The ideal candidate will have sales negotiation skills and a focus on customer service. This full-time position offers a competitive salary of up to £28,500pa along with numerous benefits including professional development funding. Join a dedicated team in a workplace that values diversity and fosters a supportive environment.

Benefits

Discounts at over 900 retailers

Employee Assistance Programme

Smart Tech Scheme

Cycle2Work Scheme

Enhanced Family Friendly Leave

Performance bonuses

Retirement pension plan

Professional development funding

Company socials

Qualifications

• Previous Property Management or industry-related experience preferred.
• Current legal right to work in the UK.
• Current UK Drivers License required.

Responsibilities

• Support the day-to-day operation and achieve KPIs.
• Assist with complaints and escalations.
• Collaborate with team members and ensure business objectives.

Skills

Sales negotiation

Conflict resolution

Customer service

Attention to detail

Organisational skills

Problem solving

Job description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, Dundee, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Associate Property Manager. This is a full-time, permanent position located in our city centre Edinburgh office 10 Sunnyside, Edinburgh, EH7 5RA. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary is up to £28,500pa

What the job involves for a Associate Property Manager:

• Support the day-to-day operation by auditing, shadowing and coaching the department and the individual’s performance to achieve KPI’s and agreed service levels.
• Support the team manager and PM’s with complaints and escalations on a daily basis.
• Support the team manager with allocating jobs, training plans, developing the team, shadowing 1‑2‑1’s and any potential recruitment.
• Work collaboratively with other team members in the department and rest of the business to ensure the correct support and achieving business objectives.

We're not just looking for someone who fits our team; we want to be a good fit for you too!

• Previous Property Management, or industry related experience preferred, but not essential
• Can demonstrate strong sales negotiation skills and be very competent in resolving conflict and potential disputes - both written and verbal
• A positive, proactive attitude, with a strong customer service focus
• Meticulous attention to detail and confidence at relaying information
• Process driven, with efficient administration and organisational skills
• Ability to problem solve, be calm under pressure and a track record of exceeding client expectations.
• You must have the current legal right to work in the UK
• Current UK Drivers License

At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!