Complaints jobs in United Kingdom

Please note: This application is for our talent pool. This means we will hold your details on file and contact you once recruitment opens for Flip Out Glasgow.

You will not be contacted until that time, so we kindly ask for your patience in the meantime.

Team Member - Glasgow, Glasgow City

We’re Flip Out UK – the fastest-growing (and let’s be honest, the best!) adventure park brand in the country, where fun has no limits!

We're on the lookout for vibrant, energetic, and engaging individuals to join our awesome team. Right now, we have an exciting opportunity for Reception Team Members who will be the first friendly face our guests see when they arrive. You’ll be welcoming everyone with a big smile and setting the tone for their entire adventure!

Job Overview

At Flip Out UK, our guests are at the heart of everything we do. As a Team Member, your number one priority will be delivering exceptional customer service—making sure every guest feels welcome, safe, and ready for fun from the moment they arrive.

You’ll help create an energetic, positive atmosphere where guests can’t help but feed off your infectious personality. With your warm welcome and attention to detail, you'll help make every visit unforgettable—one guest at a time!

Duties and Responsibilities

• Welcoming each and every guest into our park with absolute passion, professionalism and enthusiasm. From the moment they walk through the door, throughout their visit, to when they head back home.
• Processing transactions (Cash & Card)
• Conducting and engaging our guests in their safety briefing
• Be the first point of contact for any accidents/incidents that may occur in your area of work
• Uphold our park rules at all times
• Follow all of Flip Out’s regulations/policies and procedures
• Report maintenance issues immediately to your Court Supervisor
• Escalate any complaints to your Shift Manager, swiftly and professionally
• Maintain exceptional housekeeping at all times in every area of the park (not just the arena)
• Interaction is the absolute key to creating unforgettable experiences one guest at a time and you will interact with all our guests from a simple smile to a great big high five!

The person we are looking for is:

Friendly

Lively

Interactive

Professional

Outgoing

Upbeat

Team Player

So if you describe yourself using all of the above, you are in the right place! No experience is required, we are all about finding the right people to join our team! Click Apply to join us in Creating Unforgettable Experiences, One Guest At A Time!

Working Conditions

We are looking for part-time and full-time team members to join us on a zero hour contract covering weekdays and weekends. We have shift availability from 8am-10pm everyday and we work 6 or 8 hour shifts per day.

Rates of Pay & Benefits

Up to £12.21

We have a portal offering huge discounts across the largest retailers and offering cashback too! We have an employee assistance programme where support is available 24 hours a day to help our team with any issues that may be facing. Recognition is massive for us and we regularly have cash and voucher incentives available for our top performers. We rigorously look to develop our team and promote within - there are tonnes of progression opportunities across the business. We have lots to offer for your families too (we wouldn’t be a family entertainment business otherwise!) The list goes on!

Equality, Diversity & Inclusion

At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible)! We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.