Complaints jobs in Germany

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Are you passionate about optimising financial systems and driving process improvements?
We are creating an exciting new team within our Finance department, and we want you to be part of it!

London docklands and an office

As a key part of our new Finance team, you will oversee and enhance our Finance systems, with a focus on Workday Financials. Your expertise will support system administration, configuration and small change management, working closely with IT and third-party partners to deliver impactful improvements.

Key responsibilities

• Monitoring and responding to small change tickets raised via our ticketing system Hornbill
• Delivering a backlog of small change items within Workday and other finance systems
• Conducting system testing and validation to ensure changes have been made appropriately
• Ensuring our billing process is run on time and an adequate control framework exists
• Monitoring and reporting on process efficiency and data quality
• Developing and maintaining system documentation, including process flows, configuration guides, and user manuals
• Assist in the development and execution of financial systems projects
• Collaborating with finance SMEs to understand their needs and challenges
• Providing technical support and troubleshooting for Workday Financials users
• Supporting the Finance Systems Product Owner in contributing to the evaluation of all requests for change, deployment plans, coordination of training, and other necessary support.
• Participating in multi-functional efforts to build aligned and standardised business solutions.
• Working with the business information team to build, develop, and maintain repeatable, accurate, and credible metrics, dashboards, and reports in line with internal Data Governance.
• Improving Workday Financials and our other systems through user research and data analysis
• Understanding and experience of financial processes and systems (especially Workday Financials)
• Proven experience managing technical improvements within Workday, including planning, testing and implementation
• Excellent analytical and problem solving skills, experience using Excel/SQL to structure and manipulate datasets and troubleshoot system issues
• Experience working with IT and third parties to instigate system change

We would also like you to have the following skills:

• Ability to communicate complex technical information across a range of stakeholders, in a way in which they understand
• Capability to work with colleagues collaboratively and effectively ensuring change is delivered in a joined-up way considering the end to end process
• Skilled in report writing tools within Workday and building reliable dashboards

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
• To apply, please upload a current CV. There will be an option to submit a supporting statement if you wish, but this is not compulsory.

Applications need to be submitted by 23:59 Sunday 13th July 2025

Successful candidates will be invited to a telephone call with a member of the Talent Acquisition team.

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

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