Guest Experience Duty Manager at a 5-Star London Hotel

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager for its London location. The position involves engaging with guests, managing complaints, and training staff. Ideal candidates will have supervisory experience, excellent communication, and a strong passion for guest service. Competitive salary and various benefits available include holiday leave and discounts. If you have a background in hospitality and a drive to ensure exceptional guest experiences, we want to hear from you.

Benefits

28 days paid holiday

Exclusive high-street discounts

Team Member discounts on hotel stays

Access to development programmes

Career opportunities

Incentive programmes

50% off in restaurants and bars

Refer a Friend Scheme

Uniforms provided

Free meals on shift

Qualifications

• Previous supervisory experience in a similar hotel or Duty Manager role.
• Knowledge of Health and Safety and security procedures.
• Ability to work well under pressure.

Responsibilities

• Engage guests and provide assistance.
• Manage guest complaints and ensure satisfaction.
• Coordinate special services for long-stay guests.
• Train front desk team and perform check-ins/outs.
• Conduct Health and Safety procedures.

Skills

Team orientation

Leadership skills

Communication skills

Guest service

Health and Safety knowledge

Job description

A leading hospitality company is seeking a Duty Manager for its London location. The position involves engaging with guests, managing complaints, and training staff. Ideal candidates will have supervisory experience, excellent communication, and a strong passion for guest service. Competitive salary and various benefits available include holiday leave and discounts. If you have a background in hospitality and a drive to ensure exceptional guest experiences, we want to hear from you.