Membership Experience Host

Everlast Gyms; Poole; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness organization in Poole is seeking a Host to deliver exemplary customer experiences as the first interaction for members. This role involves supporting membership sales, maintaining club cleanliness, and engaging with members. The ideal candidate will be outgoing, sales-oriented, and have a passion for fitness. This position offers free gym membership, discounts across brands, and opportunities for career growth and development within the team.

Benefits

Free gym membership

20% discount across all brands

Monthly performance awards

Opportunity for personal training sessions

Training and development opportunities

Qualifications

• Outgoing and positive personality to deliver exceptional customer experiences.
• Ability to handle club administration and systems.
• Demonstrated sales skills to achieve membership targets.
• Flexibility to work varied shifts and take on key holder duties.
• Genuine interest in fitness products and services.
• Willingness to learn and progress within the role.

Responsibilities

• Welcome members and guests with a positive attitude.
• Support membership sales and ensure customer satisfaction.
• Promote additional products and services within the club.
• Maintain cleanliness and hygiene standards throughout the facility.
• Act as a key holder for club operations.
• Assist with administrative tasks using membership software.
• Engage in fitness challenges and classes to encourage member participation.
• Support team initiatives to improve the gym environment.
• Handle member feedback professionally and escalate as needed.
• Experience products to effectively recommend them to members.

Skills

Outstanding customer service

Sales-focused

Flexible and adaptable

Confident in administration

Passionate about fitness

Ambitious

Job description

Company Description

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

Job Description

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in‑club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

About You

• Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.
• Confident in administration and able to handle day‑to‑day club systems.
• Sales‑focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.