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PROSPECTUS
Telephone and Administration Volunteer
Job summary
A charitable organization in England is seeking volunteers to join their team at the store. Responsibilities include handling customer enquiries, both in person and over the phone, as well as managing administrative tasks related to donation collections. This unpaid position offers various benefits, including discounts, training access, and support. If you're interested in making a difference, your friendly demeanor and organizational skills will be vital in supporting this essential cause.
Benefits
Qualifications
- Calm and collected demeanor when interacting with customers.
- Must be able to handle face-to-face, phone, and online enquiries.
- Good administration skills required.
Responsibilities
- Deal with face-to-face, phone, and online enquiries.
- Support reception and front of house duties.
- Complete administration procedures accurately.
- Arrange collections of donations via local van teams.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we'd love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face‑to‑face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
- Dealing with face‑to‑face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
To apply please use this link:
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.