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IT Support Technician
Job summary
A small consultancy firm in Port Talbot seeks an IT Support Technician to provide advanced technical support for clients. Responsibilities include troubleshooting, second-line support, and maintaining detailed documentation. Candidates should have relevant IT support experience and technical knowledge of IT systems. This is an excellent opportunity for career progression and learning new technologies.
Qualifications
- Proven experience in an IT support/Service Desk role.
- Competent technical knowledge of hardware, software, and network configurations.
- Experience supporting Microsoft applications including O365.
Responsibilities
- Provide second-line support for technical issues.
- Troubleshoot and diagnose escalated issues.
- Maintain detailed documentation of support activities.
Skills
Education
Tools
Location: Port Talbot (2 days in the office required)
Our client is a small consultancy providing IT, Cyber Security and Telecoms support to clients across the UK. The business supports clients in Wales, Bristol and Birmingham.
The business is a Microsoft partner, has a small team of talented engineers, is known for their exemplary customer service and is well thought of. This opportunity offers the individual a chance to learn new technologies, learn mid to advanced-level 2nd line support issues and progress to further levels in the future.
You will provide advanced technical support to our clients and internal teams as an IT Support Technician.
- Provide second-line support for technical issues, including hardware, software, and network problems.
- Troubleshoot and diagnose escalated issues, ensuring timely and effective resolution.
- Collaborate with first-line support technicians to guide and assist in resolving technical problems.
- Maintain detailed documentation of support activities, including problem-resolution steps and outcomes.
- Proven experience in an IT support / Service Desk related role. Experience as a 1st / 2nd line support Engineer.
- Competent technical knowledge of IT systems, including hardware, software, and network configurations.
- Experience supporting Microsoft applications including O365.
- Proficiency in troubleshooting and resolving complex technical issues.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Familiarity with IT service management (ITSM) tools and practices.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- A customer-focused mindset with a commitment to providing high-quality support.
We will be reviewing applications and interviewing candidates on an ongoing basis and encourage you to submit your application early. We reserve the right to close this vacancy once a successful candidate is appointed. We may close this vacancy earlier than the deadline as applications are being reviewed regularly throughout the advertised period and interviews may take place for suitable candidates
For immediate consideration please send in your CV today
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.