Builder jobs in United Kingdom

Reference: CLM - LP_1763571365
Posted: November 19, 2025

An ideal opportunity for a results-driven Customer Liaison Manager who has experience working on new build housing sites.

The company are a reputable house builder delivering new build housing developments (private sale & registered providers), due to internal promotion they have a requirement for a Customer Liaison Manager to join their team to oversee Customer Care on new build properties.

• Manage your own diary to ensure homes are inspected in line with our robust quality checklist procedure
• Conduct Home Ready Inspections and Ready for Occupation Inspections, prioritising developments whilst also maintaining strong working relationships with all sites
• Attend the property and undertake the Home Quality Inspections
• Visit and liaise with customers and site teams to ensure completion of agreed defects
• Ensuring compliance with the New Home Quality Code
• Introduce customer‑focused innovations to improve customer satisfaction
• Be the point of contact for new customers and ensure their journey following legal completions is a reassuring and enjoyable experience
• Carry out the Home Introduction in accordance with company guidelines
• Liaise with customer care coordinator and ensure identified works are completed in accordance to timescales and expected standards
• Manage outstanding works, ensuring the customer is kept well informed throughout.
• Liaise with the Head of Customer Service to ensure customers are continually up to date with outstanding works and arising customer issues; and also feed back associated customer data for analysis
• Attend NHBC claim investigations and arrange remedial works

• Strong work ethic with the ability to work alone and as part of a team
• Good time management and organisational skills
• Customer Care knowledge
• Knowledge of NHBC, 5* standards, NHQC
• Ability to liaise with Customers, Contractors and internal departments
  

• Flexible working, managing your own diary, working between Sites, office and home
• Contributory pension scheme
• 25 day's leave + bank holidays
• Additional benefits

If you want to hear more about this Customer Liaison Manager role, please apply with an up-to-date copy of your CV or contact Maisie Wane in our Bolton office on 07887 610937.