Payroll Delivery Coordinator

ISS Facilities Services; Horwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading workplace management company is seeking a highly organized Payroll Delivery Coordinator to assist with day-to-day payroll administration, ensuring accurate and timely processing of payroll services. The ideal candidate will have strong communication skills and a passion for customer service. This role offers the opportunity to work in a diverse environment committed to inclusivity and high standards.

Qualifications

• Experience in payroll processing and administration is preferred.
• Ability to handle large data volumes accurately.
• Minimum qualification of GCSEs or equivalent preferred.

Responsibilities

• Process payroll data accurately and complete control checks.
• Administer hourly timesheets and input absence information.
• Support Payroll Delivery Manager with ad hoc duties.
• Provide customer service to employees and the wider business.

Skills

Customer service focus

Strong written and verbal communication

Attention to detail

IT proficiency (Excel, Outlook)

Organizational skills

Adaptability

Understanding of GDPR

Team collaboration

Initiative

Job description

Payroll Delivery Coordinator

Contract: Financial Planning & Analysis

Location: Bolton, BL6 6SU

Hours of work: 37.5

Contract Type: Permanent

We are looking for a highly organised and detail-focused Payroll Delivery Coordinator to support the delivery of accurate and timely payroll services.

In this role, you will assist with the day‑to‑day payroll administration, data input, and control checks for the fortnightly payroll cycle, ensuring all information is processed correctly and in line with agreed deadlines.

You will play a key role in maintaining high standards of accuracy while supporting employee, manager, and business queries as needed.

Job Description

You will also support the wider Payroll Team in delivering an exceptional employee experience through precise processing of new starters, leavers, job changes, and personal details.

This role will contribute to payroll mobilisation for new TUPE contracts, assist with compliance activity, and help ensure strong governance across all payroll processes.

Key Responsibilities

• Accurately process payroll data and complete input control checks in line with payroll deadlines.
• Enter starter, leaver, and employee change data via T&A systems for fortnightly employees.
• Carry out input validation checks to ensure data accuracy.
• Administer hourly timesheets and manually input required data.
• Input additional hours and absence information into the payroll system.
• Ensure seasonal adjustments and Agenda for Change (AfC) terms and conditions are processed correctly.
• Support the Payroll Delivery Manager with ad hoc duties during key stages of the payroll cycle.
• Provide high‑quality customer service to employees and the wider business.
• Assist with TUPE payroll mobilisation activities within the central Payroll Team.
• Open, sort, and distribute incoming post; handle calls and emails in a timely manner.

Professional and Personal Competencies/Qualifications

• Passionate about delivering first‑class customer service.
• Strong written and verbal communication skills.
• Excellent attention to detail with a high level of accuracy.
• Confident with IT systems, including Excel, Outlook, and handling large volumes of data.
• Highly organised, with the ability to prioritise workloads and meet deadlines.
• Flexible and adaptable, able to support the team during peak periods.
• Understanding of GDPR and data protection principles.
• Strong relationship‑builder with the ability to work well within a team and with internal stakeholders.
• Able to work independently and show initiative.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]