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Customer Interface Manager
Job summary
A leading metallic manufacturing business in Derby is seeking a Customer Relationship Manager to oversee customer relations and manage a team of account managers. The ideal candidate should have experience in the Aerospace industry and the ability to handle demanding customers. This is a permanent position with a schedule of 8-4:45 M-T and 8-12:30 F.
Qualifications
- Experience leading a team.
- Worked with engineered/manufactured products, Aerospace advantageous.
- Extensive experience managing customer accounts.
Responsibilities
- Oversee the customer interface function managing a team.
- Serve as primary contact for Aerospace OEM customers.
- Conduct performance reviews with customers and internal managers.
Skills
Permanent Position • ASAP Start - Site based position • 8-4:45 M‑T / 8-12:30 F • Derby
Are you a Customer Relationship Manager? Do you hold experience managing a team of account managers? Are you confident being primary point of contact for OEM's within the Aerospace Industry? If so, a leading metallic manufacturing business based in Derby is looking to take on board a Customer Relationship Manager to drive their department.
- Oversee the customer interface function by managing a team of account managers and customer liaison officers, guaranteeing each account KPI’s are met and actioned accordingly.
- Main point of contract for Aerospace OEM customers: lead presentations, conduct weekly/bi‑weekly meetings, serve as escalation point and represent the business in front of customers.
- Conduct regular performance and forecasting reviews with customers and internal account managers to monitor build rates, maintain stability and proactively forecast risks to business capacity.
- Continuously improve the Customer Interface department and processes within the team.
- Experience leading a team.
- Must have worked with an engineered/manufactured product (Aerospace is advantageous).
- Extensive experience managing a portfolio of customer accounts.
- Strong personality and the ability to deal with challenging/demanding customers.
Please apply below if this role is of interest.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.