Customer Interface Manager

Owen Daniels; Temple Normanton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading metallic manufacturing business in Derby is seeking a Customer Relationship Manager to oversee customer relations and manage a team of account managers. The ideal candidate should have experience in the Aerospace industry and the ability to handle demanding customers. This is a permanent position with a schedule of 8-4:45 M-T and 8-12:30 F.

Qualifications

• Experience leading a team.
• Worked with engineered/manufactured products, Aerospace advantageous.
• Extensive experience managing customer accounts.

Responsibilities

• Oversee the customer interface function managing a team.
• Serve as primary contact for Aerospace OEM customers.
• Conduct performance reviews with customers and internal managers.

Skills

Team leadership

Customer relationship management

Strong communication skills

Job description

Customer Relationship Manager

Permanent Position • ASAP Start - Site based position • 8-4:45 M‑T / 8-12:30 F • Derby

Are you a Customer Relationship Manager? Do you hold experience managing a team of account managers? Are you confident being primary point of contact for OEM's within the Aerospace Industry? If so, a leading metallic manufacturing business based in Derby is looking to take on board a Customer Relationship Manager to drive their department.

Job Description

• Oversee the customer interface function by managing a team of account managers and customer liaison officers, guaranteeing each account KPI’s are met and actioned accordingly.
• Main point of contract for Aerospace OEM customers: lead presentations, conduct weekly/bi‑weekly meetings, serve as escalation point and represent the business in front of customers.
• Conduct regular performance and forecasting reviews with customers and internal account managers to monitor build rates, maintain stability and proactively forecast risks to business capacity.
• Continuously improve the Customer Interface department and processes within the team.

Essential Experience / Skills / Qualifications

• Experience leading a team.
• Must have worked with an engineered/manufactured product (Aerospace is advantageous).
• Extensive experience managing a portfolio of customer accounts.
• Strong personality and the ability to deal with challenging/demanding customers.

Please apply below if this role is of interest.