Workplace Technology and Support Manager

Dunnhumby; Camden Town; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading data science company is looking for a Head of Workplace Technology and Support to oversee a global team. In this role, you will manage end-user technology, drive performance improvements, and lead the adoption of AI, ensuring a secure and efficient environment. The ideal candidate will have solid experience in vendor management and communication, with a focus on enhancing employee and customer experiences. The position offers a comprehensive rewards package, personal flexibility, and a commitment to diversity and inclusion.

Benefits

Flexible working hours

Birthday off

Investment in cutting-edge technology

Qualifications

• Strong operational leadership and passion for improvement.
• Technical experience with Workplace Technologies.
• Ability to analyze metrics for data-driven decisions.

Responsibilities

• Oversee end-user technology governance.
• Lead automation of provisioning hardware/software.
• Drive continuous improvement initiatives.

Skills

Lead IT teams

Vendor management

Cybersecurity measures

Performance analysis

Customer focus

Communication skills

Experience with Microsoft 365

Knowledge of end-user systems

Tools

Microsoft 365

Azure

Google Workspace

Job description

You will be responsible for leading a global team who are accountable for delivering exceptional end user computing services and support. Overseeing the full lifecycle of Windows and macOS client platforms, including endpoint management, automation, configuration governance, and end user productivity tooling while ensuring a secure, efficient, and user-centric technology environment.

In addition to managing the end user technology estate, you will be leading the performance and evolution of the IT Helpdesk and product support functions, ensuring timely, high-quality support for end users and business-critical applications. Provide strong operational leadership, with a passion for driving continuous improvement, user satisfaction, and technology enablement across the organisation.

What we expect from you

• Oversee and govern a global Microsoft 365 Enterprise technology estate
• Automate provisioning and governance of end-user hardware and software
• Lead vendor management to enhance solution quality and cost-efficiency
• Drive continuous improvement and change initiatives across IT operations
• Drive the adoption of AI to enhance productivity and enrich the work experience
• Champion employee and customer experience through technology and coaching
• Implement cybersecurity measures to protect data and end-user technologies
• Lead a high-performing team, setting clear goals and fostering development
• Analyze performance metrics and support data-driven decision-making
• Collaborate with stakeholders to resolve issues and deliver integrated solutions
• Ensure compliance with technology regulations and manage operational risk
• Knowledge of end-user systems and support tools
• Technical experience with using Workplace Technologies
• Ability to lead IT teams and manage performance
• Clear communication with both technical and non-technical audiences
• Experience with platforms like Microsoft 365, Azure, or Google Workspace
• Customer focused and driven to improve employee experience

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.

With deep heritage and expertise in retail, dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands.

We’re looking for a Head of Workplace Technology and Support who expects more from their career. It’s a chance to extend and improve dunnhumby’s Technology Enablement Department. It’s an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers.

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.

We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance.