Welcome Host - Manchester - Talent Bank

Avanti West Coast; Manchester; On-site; GBP 34,000; Full time

Job summary

A leading transport provider is hiring Welcome Hosts for their Manchester Talent Bank. This role prioritizes delivering exceptional customer service, working collaboratively with on-board and station teams, and ensuring a safe traveling environment for all customers. Key duties include assisting travelers, maintaining safety protocols, and handling service disruptions. Benefits include a final salary pension, free travel for you and family, and extensive holiday leave, making this a great opportunity for those passionate about customer service and making a difference.

Benefits

Final salary pension

Free travel for you/spouse/partner/dependents

75% off other train operator fares

30 days holiday (rising to 37)

10 free journeys on other First Group Train Operators

Responsibilities

• Work with station teams to provide a safe and friendly journey.
• Communicate effectively to create amazing customer experiences.
• Assist customers with their travel needs and provide accurate information.
• Handle service disruptions and emergencies effectively.
• Use initiative to solve customer problems.

Skills

Customer service skills

Effective communication

Problem-solving

Teamwork

Job description

Posted 14 December 2025 • Salary £33,896 after training • Location: Manchester • Job type: Various • Reference: 037254 • Job Function: Stations Team

We are recruiting Welcome Hosts for our Manchester Talent Bank.

Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others? At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Then this is the opportunity for you!

Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Welcome Hosts are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.

What are the essentials of the job?

• Working with the On Board and Station teams to provide our Customers with a safe, relaxing journey in a welcoming, friendly and professional way.
• Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times.
• Assist customers with their travel needs, ensuring concise and accurate information is provided.
• Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers.
• Provide assistance and information to customers using your initiative and empowerment when finding solutions to customers and other people's problems.

If you are successful, you'll be placed in a Talent Bank. Various contracts available.

Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

If this opportunity excites you then we want to hear from you! Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast.

Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard. When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values

Passionate: We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed: We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity: We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious: We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic: We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.

Please upload a CV with your application.

We reserve the right to withdraw this advert at any time due to high volumes of applications.