Ward Receptionist - Surgery B2

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 26,000; Part time

Job summary

A leading healthcare provider in Guildford is seeking a committed individual to join their surgical ward Reception team. This part-time position involves general reception duties and providing administrative support to clinical staff. The ideal candidate will have excellent communication and IT skills, along with a proactive attitude. A background in customer service is preferred. Competitive salary of £25,768 per annum (pro rata), with flexible shifts.

Benefits

Health and wellbeing program

Professional development opportunities

Qualifications

• Previous experience in a reception or customer facing role is required.

Responsibilities

• Provide high-quality reception services for the Trust.
• Organize workload according to the demands of the Department.
• Cover other receptionist duties when applicable.

Skills

Excellent communication skills

Strong IT skills

Hardworking and proactive attitude

Flexibility in working shifts

Education

Good standard of general education

Grade C or above GCSE/equivalent

Job description

We are looking for a flexible, enthusiastic, committed and hardworking person to join our surgical ward Reception team. This environment will provide successful candidates with opportunities to develop new skills and knowledge on our busy surgical wards. Motivated candidates will be supported to work with the clinical teams providing administrative support to the medical staff.

Main duties will be to answer the telephone and carry out general reception duties.

This is a Substantive position offering afternoon shifts working on Surgical Short Stay Unit

Hours - Monday Tuesday Thursday Friday are 14.30-20.00 hrs and

28.5 hrs a week

Suitable candidates will ideally have? Excellent communication skills - friendly, professional, and approachable? Strong IT skills - comfortable using computers and administrative systems? A hardworking and proactive attitude - willing to support the team and help others? Flexibility - able to work various shifts, including evenings and weekends

Main duties of the job

To provide high quality reception services for the Trust, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact to patients, relatives or other members of the public.

The post holder is expected to organize their workload in accordance with the demands of the Department.

To co-ordinate his/her activities to ensure efficiency of service within the organization. He/she should exercise initiative and it is vital that confidentiality is maintained at all times.

He/she cover other receptionists duties when applicable due to staff shortage/sickness/annual leave.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Job responsibilities

Please see the attached Job Description and Person Specification

To provide full administrative and clerical support to the ward team and medical staff. To be a full member of the ward team, and assist in the smooth running of the ward. The role is to be agreed with the ward manager to meet the needs of the service.

Person Specification

Qualifications

• Good standard of general education
• Grade C or above GCSE/equivalent

Knowledge

• Previous experience in a reception or other customer facing role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey County Hospital NHS Foundation Trust

£25,768 a year per annum (pro rata) including High Cost Area Supplement (HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

384-AR-EMF18946

Job locations

Royal Surrey County Hospital NHS Foundation Trust