Ward Clerk - Medical Same Day Emergency Care | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the West Midlands is seeking a Ward Clerk for the Medical Same Day Emergency Care Unit. The role involves providing comprehensive administrative support, managing patient records, and facilitating communication between staff and patients. Ideal candidates will have strong administrative and communication skills. This position is crucial in maintaining the efficient running of the unit and contributing positively to patient care.

Qualifications

• Proven experience in administrative roles.
• Effective communication with patients and staff.
• Ability to manage sensitive information competently.

Responsibilities

• Provide comprehensive administrative support for the department.
• Perform tasks such as record keeping and data entry.
• Update patient management systems and handle telephone queries.
• Support nursing team with all aspects of ward administration.

Skills

Administrative support

Communication skills

Data entry

Record keeping

Job description

Ward Clerk – Medical Same Day Emergency Care Unit

We have an exciting opportunity for Ward Clerk in the Medical Same Day Emergency Care Unit.

Key Responsibilities

• Provide efficient, effective, comprehensive administrative support for the department/SDEC.
• Perform administrative tasks such as record keeping, data entry, filing and scanning.
• Deal with telephone queries and check and update patient information with clinical staff, managers and patients.
• Communicate information verbally and in writing, providing routine information for patients and staff, e.g., discharge, admission, transfers and making appointments.
• Handle barriers to understanding, such as anxious patients, relatives, cultural differences, and language or communication difficulties.
• Update patient management systems, answer calls and greet patients/relatives, prepare notes and support the nursing team with all aspects of ward administration.
• Book return patients for various appointments and scans.

About Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust provides integrated acute and community healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and brand‑new, state‑of‑the‑art Emergency Department and AMU. We have also recently relocated to a refurbished area, allowing us to meet the demand of the service.

We are recommended by colleagues as a place to work, supported by the trust’s values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce. RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Application & Status

This vacancy is subject to closing early if it receives a high number of applications.

If you feel you have these skills and would like to join our team then please apply.

This advert closes on Friday 19 Dec 2025.